Apple Carlsbad

Reviews

• JN

  JH Nonomura

  Sep 29, 2026
  5.0
  Reagan helped me for 5 minutes BUT the brief assistance was a reflection of her REAL expertise!! I’ve been trying to update my iPhone for a month with no success. Hurray for Reagan!!!
• ML

  Michelle Lawson

  Sep 26, 2026
  1.0
  Apple Carlsbad has gone downhill in service. Purchased a MacBook Pro upgraded laptop $3,300, didn’t work correctly from the time I got it, had it serviced multiple times, new parts on it, still doesn’t work. My laptop has been sitting at the Apple Carlsbad Store for two months now with no resolution and no communication. They refuse to exchange it for one that works. I purchased Apple Care and it didn’t matter, they only want to keep servicing my new computer. I’ve lost so much business time being self employed. I’ve filed a complaint with BBB, FTC and the Attorney General. Think twice before you purchase from Apple Carlsbad.
• AP

  Ashwin Premraj

  Sep 21, 2026
  2.0
  Terrible experience when going in to pick my order, with an appointment. Interrogation by multiple employees before letting me in, rudely ordered to stand at different locations, chastised for standing in the walkway, taking my phone and scrolling looking for a QR code even after I said the QR code didn't load, all I have is the email on my Android phone with an order number. If the geniuses can't figure out how to make an order pickup simpler, maybe they should hire some regular folks with empathy. The person who checked me in at the order pickup spot was nice. I needed a phone immediately and hence opted for pickup, hopefully never again.
• YC

  Yingcan Chen

  Sep 21, 2026
  1.0
  Reservation means nothing, placed order for iPhone and Apple Watch, went there during the reserved time, huge lines and reservations is useless, should not let people reserve if reservation didn’t mean anything, waste of time, had to went there three times to be able to pick up my order, bad management
• BJ

  Brynn Jacques

  Sep 11, 2026
  5.0
  Armand was so lovely and helpful!!! I am an animator and an artist I was looking for a new Ipad to support my hobby and he was above and beyond. Him and I had wonderful conversations about art and he helped me pick out the perfect IPad. I was originally nervous about getting a new IPad because I didn’t know anything about what I wanted. He was so kind and wonderful and took away those nerves instantly. I can’t wait to draw and animate on my new Ipad!! My family and I will most definitely be coming back! 😁

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