Apple Carlsbad

Reviews

• BR

  Bardia Rahimzadeh

  6 days ago
  5.0
  Five stars. Technically. The Genius Bar is solid, assuming you have an appointment. Without one, you can mostly admire the tables. I walked in on Friday and was given an appointment for Wednesday. So the “walk-in” part was accurate. I walked in. Then I walked back out. When I returned that Wednesday, the employee helping me went through the mysterious back door at least two dozen times. Manager approval, equipment, phone testing, another approval, different equipment, back to the manager. That door saw more of him than I did. At this point, Apple may owe the man mileage. He was also helping other customers between trips. Apparently, my appointment was a group project. Nearly four hours later, they fixed my phone, replaced my headphones, sold me a few other items, and I left happy. Partly because everything was handled, and partly because I was finally outside. Good employees. Solid Genius Bar. A process requiring more approvals than a mortgage. Five stars, barely. One more trip through that door and we were looking at four 🥲
• VG

  Victor J Grullón

  Aug 10, 2026
  1.0
  If I could I would give apple and their whole support team -100 stars, the staff itself is not bad, but their system altogether sucks, couldn't help me out when my account with years of information got stolen out of nowhere, they literally just said is not your account anymore and they couldn't help me any longer
• JJ

  Josh J

  Aug 6, 2026
  1.0
  Horrible, went in and was immediately turned away, ask for service and rude employees said to wait and no one came. Waited for an hour just for another employee to come was nicer but still unable to help out, then bad mouth us on the way out. I cannot believe this is acceptable behavior, wish I knew the names of the employees and I don't complain often but this is just unacceptable. Do not come here.
• SB

  Sebastian Productions Bastomatic

  Aug 2, 2026
  5.0
  New AppleCare monthly adds value, I was surprised when my devices I’d purchased several years ago were still available for coverage and repair. The Genius Bar is a bit difficult to get an appointment, but personal diagnosis on the spot and potential for a “free” covered repair beats the disposable world we’re in.
• KF

  Kevin F

  Jul 30, 2026
  1.0
  Made an appointment on Monday to come in Thursday morning. I was checked in but was never helped, literally saw someone walk in and sit down and immediately was helped. After saying something and getting multiple people involved we were finally helped. Waited over an hour to just drop off a laptop and wait to pick it up. Picture is of the employee who helped the walk in VS the appointment, which I was later informed should only wait 5-10mins. I would recommend going to a different apple store.

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