Apple Topanga

Reviews

• MA

  Massive Archive

  Sep 2, 2026
  1.0
  The employees do not care. Stood waiting for 30 minutes to buy a pair of AirPods… literal groups of employees talking to each other, glancing over at me repeatedly as I stare at them in wait. Apparently even if you are trying to make a simple transaction, they do not care about expecting your experience. They just want the store to feel packed.
• BF

  beatriz barros felice

  Aug 29, 2026
  5.0
  I was supposed to have come out here and say I had a terrible experience, HOWEVER the workers from this Apple store were fantastic in assisting me. I went in to change my iPhone and trade in my old one and John did an amazin job explaining to me the differences between two I was in doubt. After that, Shauna was great into helping me set up my new phone. She had to leave, so then came Tom and helped me when the backup wasn't working. We tried a few times with different tools as well, but to no success. Then, comes Eman and Angela who spotted easily what the problem was and came up with great solutions. In the end of my 4 hours journey at the store, Tashnima came in to make sure all my backup was up and running. I will not lie, I was exhausted at the end of but they were very welcoming and helpful. These six people spent the afternoon with me basically and they were always very upbeat, which got me through the whole time. At the end, Shauna came back and said she remembered me and the fact I had a book I had brought to read haha. Amazing workers!
• KK

  Karen Khachatryan

  Aug 29, 2026
  5.0
  «I had a great experience at the Apple Store in Topanga. Arlinda and Arash were quick, professional, and super helpful. They made everything really easy. Five stars!
• TO

  Tom Owens

  Aug 27, 2026
  5.0
  My scheduled visit to the Genius Bar couldn't have gone better. I was seen immediately by an associate named Thomas. He quickly assessed, diagnosed and fixed a long-standing technical issue with my iPhone. Outstanding service all around. I was in and out of the store in under 15 minutes.
• NM

  Nicole Moreno

  Aug 26, 2026
  1.0
  This place is a scam. They took my iPad to send out to fix the dead screen and then told me the iPad was bent when it wasn’t. Even had their documentation that shows the iPad has no physical or domestic issues when it was sent out. They told me “well maybe the sales associate didn’t see it” They held it hostage for $99. When I called the store to speak to a manager, Eddie the lead refused to let me speak to the manager. When I asked how he’s able to refuse a customer to speak to a manager he said “I’m lead and feel this is appropriate” at first I was upset but then I remembered that these are adults working a teenager job. I’m sure I would feel the need to have some kind of control as well. So I decided instead of being upset, I would just accept them for what they are, incompetent.