Apple Burlingame

Reviews

• MD

  M D

  4 days ago
  3.0
  Customer service was great . The only bad experience was with other customer who happens to be white woman. I was waiting for my phone and she said to the customer support that the iPhone is made in China with an accent either from European or maybe South American. Anyway she also said we made the Chinese rich. Her husband was side eyeing her to stop because I was taken by surprise and I started looking her way. I’m not shocked when people are very open about racism or prejudicial behavior. I heard this kind of comment in Cambridge MA. My husband happens to be American Chinese.
• DD

  david

  Apr 18, 2026
  5.0
  Dylan, the technical specialist, was amazing. He was extremely patient and highly professional in working through a substantial product issue. His knowledge was terrific as were his problem solving skills.
• IR

  Iris R

  Feb 20, 2026
  1.0
  the apple store in Burlingame is no;t that helpful at all last night I had an incadent where I was not getting any notafacations on my phone and they weren't that halpfun and now I called them about backing up my phone and this guy was talking over me I don't like that the there'd incident I had is I went into the store and they weren't helpful either
• MM

  Michael

  Jan 25, 2026
  2.0
  Why would they let me make an appointment and have zero capacity for seeing me. Been waiting for more than 35 minutes now. There’s something messed up about this store
• KY

  Kang Yan

  Jan 23, 2026
  1.0
  I've never had such a terrible experience. They took my money but couldn't give me the phone. There's something wrong with the staff at this location! They took the money and still haven't given me a refund!

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