Apple Brea Mall

Reviews

• JJ

  Jumong

  Oct 1, 2026
  1.0
  Came in for a charging port repair and returned 2 hours later. Pick-up took 40 mins due to an employee forgetting about me. But the most frustrating thing was after getting home and reinstalling everything on my phone, I noticed that the technician somehow broke my volume buttons during the repair process. Had to drive back and was told the repair would take 3 hours. No apology from the manager or compensation. Pick up took another 40 mins on top of that. Came in at 10am right at opening, 4 round-trips later, phone actually fixed at 720pm. This took my entire day. I just hope I don’t find anything else that they broke.
• EE

  Erick

  Sep 30, 2026
  1.0
  Dealing with AIG and APPLE is the worst. No one knows where the device is AIG says its APPLE the ones who hasn't process it then Apple says AIG hasn't sent it. At this point, better to switch to Android. Apple is making everything difficult for the customers.
• HA

  Henry Au

  Sep 26, 2026
  1.0
  Very poor experience with my Apple Store pickup. Despite having a scheduled pickup, I waited approximately an hour before receiving my order. What was especially frustrating was seeing walk-in customers being helped and completing their purchases faster than customers who had scheduled pickups. The store appeared to lack effective leadership and organization. There was no clear communication about the delay, and the pickup process seemed poorly managed. A scheduled pickup should be faster and more efficient than simply walking into the store. I expect much better from Apple. The store needs stronger management and a more organized process for handling pickups so customers aren’t left waiting unnecessarily.
• DC

  Derrick Cabico

  Sep 22, 2026
  2.0
  We called Apple ahead of time to confirm we could get a spare iPhone box or bag at the Brea Mall store. We just wanted something to package up an old iPhone as a gift for my brother. When we got there and asked Carissa, she was condescending and dismissive, flatly insisting there was no way we could get one, despite us explaining we'd already confirmed this by phone. Her tone was rude enough that other customers in line noticed, and my partner had to ask her directly to speak to us more respectfully. She eventually got a manager involved, who was able to get us exactly what we'd asked for in the first place. It was such a small, simple request. It was frustrating to be talked down to and told "no" so firmly over something that easy to resolve. A little patience or a quick "let me check" would have gone a long way. Disappointing experience for what's usually a great store.
• FX

  FEIRAN XI

  Sep 18, 2026
  1.0
  ⭐️⭐️ Very disappointing experience at the Apple Store in Brea Mall today. I went to the store for an order pickup. A red-haired female employee named Alison was directing customers and brought me and another male customer into the pickup area. Although the other customer was behind me, she helped him first. After he finished his pickup, she left me standing on the other side and did not acknowledge me or provide any explanation. I waited for about 10 minutes, and she then walked away to help new customers who had just arrived for pickup. I understand that stores can get busy, but completely ignoring a customer who has already been waiting is not acceptable. The way I was treated made me feel singled out and concerned that I may have been treated differently because of my ethnicity or nationality. I hope Apple management reviews this incident and addresses it appropriately. Customers deserve to be treated with basic respect and fairness.

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