Apple Brea Mall

Reviews

• NB

  Nick Brown

  1 day ago
  1.0
  Overcrowded and understaffed. The staff that they actually have there is rude and not helpful, and just kept walking past me even though they were assisting nobody. They could benefit from a larger building probably. I went in needing a new Apple Watch and they told me to go wait in a line that looked about 1 hour long… FOR ONE APPLE WATCH. Maybe I should go back to Android.
• AG

  Ajay Gandhi

  5 days ago
  1.0
  The Genius’s at this Brea Mall cancelled my repair appointment the day before my appointment. I made this appointment several days ago. I called Apple Support telephone number and all they did was make another appointment for me at another Apple store. When I asked the Support person why the store canceled my appointment he said he had no idea why, but that he does see that they canceled my appointment. Hopefully the Genius’s at that new appointment location won’t cancel the appointment.
• JJ

  Jaime

  Aug 16, 2026
  5.0
  Shout out to Christine and George, I hope I did not butcher their name. But helped me a lot with an old iPad Air it was slow didn’t hold a charge. Even though all the diagnostic seemed normal they did see how fast it was discharging while there. Again super stoked they were able to help and assist. Typing this on my replacement iPad. Not sure how to let mangememt know about their outstanding customer service.
• MG

  Marc Gerhart

  Aug 10, 2026
  1.0
  Scheduled an appointment in order to avoid waiting forever to be helped to get my screen replaced on my iPhone 17 utilizing my apple care plan. Only had to wait about 10 minutes before a member from their service department helped. When I made the appointment I was told the repair would take about an hour. As I was checking in the time to repair completion changed to 2-3 days. When I asked about the change, the representative only said there were 14 other phones ahead of mine which had been dropped off throughout the day. Reminding them about my appointment I was told it did not matter. I understand this place is busy based on location but that was the reason for making my appointment. As I am from out of state. Needless to say I return home made an appointment at my local store and had my phone repaired and returned in just over an hour. Unfortunately this store has no concept of time management and just overbooks service. I will never do any business with this shop in the future.
• DL

  DAVID LEE

  Jul 31, 2026
  1.0
  ​I am leaving a one-star review specifically for Apple’s support and product reliability regarding my iPad Pro. ​This is my second iPad Pro to suffer the exact same fate: after just two years of light, careful use, it suddenly became completely unusable. We only use our iPad for basic tasks—watching YouTube, light web browsing, and editing documents in Google Docs and Sheets. Physically, the device looks brand new. ​As long-time, loyal Apple customers, it is deeply disappointing to see this level of hardware failure happen twice. Because the device is outside the standard warranty and lacks an AppleCare+ plan, Apple refused to look into what is clearly a quality control issue on their end. Instead, their "solution" was to quote me $829 for an out-of-warranty replacement. ​Offering an over-the-top repair fee rather than addressing a recurring defect is a terrible way to treat loyal customers. This experience has completely ruined our trust in Apple’s hardware quality, and we are seriously reconsidering buying any Apple products in the future.

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