Pick up in boutique

Valentino offers you the possibility to pick up the items you ordered online for free in a boutique. Select “Pick up in boutique” as the shipping address for your order and choose which boutique you would like your items delivered to. You will receive a Shipping Confirmation email as soon as your order has left the warehouse. If your order contains more than one item, you may receive separate Shipping Confirmation emails. You will be contacted by the boutique staff as soon as your order is ready to pick up.

Book an appointment

You can book an appointment at a Valentino boutique to discover our collection and receive assistance from our dedicated staff. Book an appointment, choosing the boutique and entering your information. You will be contacted by our staff to choose the time and date of your appointment. The service is complimentary and is already available in some selected boutiques.

Tailor Booking

You can personalise your purchase by requesting our complimentary Tailoring Service at one of our boutiques. After completing your order, please fill out the “Request a Tailoring Appointment” form, choosing a boutique from the list and entering your information; one of our specialists will contact you to schedule an appointment.

Availability in boutique

Valentino’s "Availability in boutique" service allows you to verify the availability of the items you are interested in online, and reserve them for a chance to try them on in a boutique. Choose the size and/or color combination on the item page and check the availability. If the item is available, select the boutique where you would like to reserve them and enter your personal details. You will be contacted by one of our staff to confirm your reservation. We do not ship items from our boutiques, but you can request further information from our staff and arrange to pick them up in person.

Sneaker Personalization

Valentino can personalize your sneakers with your initials. This service is available for the BACKNET sneaker style. You can choose up to three letters to be stamped on the removable patch on the back of each shoe. The removable patches on the BACKNET sneakers are stamped with a platinum colored metallic foil.

Reviews

3.8

67 reviews

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1 star

Polly Molly

Jun 26, 2026

5.0

Didn’t meet any celebrity inside….how come? So disappointed

Christophe Choo

Apr 1, 2026

5.0

⭐⭐⭐⭐⭐ Valentino Rodeo Drive: The Ultimate Destination for Couture Elegance As a top luxury real estate agent in Beverly Hills, I am constantly surrounded by architectural beauty and high design, so my standards for fashion are incredibly high. Valentino on Rodeo Drive is, without a doubt, the pinnacle of elegance and sophisticated style in the 90210. The collections are consistently breathtaking—the craftsmanship, the iconic "Valentino Red," and the sheer grace of their silhouettes make every piece feel like a work of art. It is the only place I go when I need a wardrobe that matches the caliber of the ultra-luxury estates I represent. However, what truly sets this boutique apart is the incomparable Brianne Lewis. As a Senior Client Advisor at Valentino, Brianne is a total standout. We absolutely adore her! In the world of high-end real estate, we understand that "white-glove service" is about more than just a transaction—it’s about building a relationship and understanding a client's vision. Brianne embodies this perfectly. Why Valentino Rodeo Drive is a Must-Visit: • The Collection: Timeless, elegant, and perfectly curated for the Beverly Hills lifestyle. • The Ambience: A stunning flagship store that offers a private, serene shopping experience. • The Expertise: Brianne Lewis is a true professional with an impeccable eye for style. She makes every visit feel exclusive and personal. If you are looking for the best of Rodeo Drive luxury, Valentino is the gold standard. Ask for Brianne—she is a dream to work with and knows exactly how to make you look and feel like your best self! #Valentino #RodeoDrive #90210 #BeverlyHillsLuxury #LuxuryRealEstateAgent #BrianneLewis #ValentinoStyle #HighEndFashion #BeverlyHillsLifestyle #CoutureElegance

Alina

Mar 14, 2026

1.0

Purchased bag 8 months ago and have barely used it. One of the gold studs fell off. When you pay this kind of money you expect it to last -as I have many other expensive bags. I have been trying to call the Beverly Hills store for a few weeks and no one ever answers?? Why?? I want to know how to proceed with the defective item I purchased and not have to go all the way to the store! Poor customer service!!

Albina Sitdikova

Apr 4, 2022

1.0

Terrible quality of repair. I left my Valentino shoes for repair in this boutique, they returned me this. Huge gap between new bottom and the shoes

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Certified July 05, 2026Yext Knowledge Graph

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VALENTINO

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