Best Buy Outlet

Reviews

• MB

  Michael Boru

  5 days ago
  5.0
  Alex De Latorre was the best helper.I have never seen anybody like him,he was super kind,he would use up his time to always help us.
• AL

  Allen L.

  Oct 30, 2026
  2.0
  Ordered an open-box TV online listed in “Excellent” condition, but when I arrived to pick it up, it came with only a power cord and remote—no feet, stand, or other accessories. The employee offered little help. He told me to buy a universal stand and pointed toward a pile of open-box stands, without helping me find one that would fit. He then suggested canceling my order so he could downgrade the TV to “Good” and sell it to me again for slightly less. The issue is NOT missing accessories or the price. If the condition rating can be set up without sufficient inspection and related works, and can be changed so casually, how can customers trust that the Product will be in an acceptable condition? Simply turning on doesn’t make a TV “Excellent.” Open-box products should match their advertised condition and be inspected, labeled, and sold with care—not treated like unwanted leftovers. This experience wasted my time and left me with no confidence in this store’s open-box ratings.
• AG

  Armando Godinez

  Oct 23, 2026
  2.0
  Prices are almost the same as in store for open box or returned items. There will be a couple of deals, but not worth it.
• RL

  Rodrigo Luchetti

  Oct 23, 2026
  1.0
  Very disappointing delivery experience with Best Buy’s subcontractor, ABC. The lead worker arrived complaining that the refrigerator was too large and that there were only two workers. A professional delivery company should plan for the appliance’s size and weight and provide enough staff to handle it safely, especially given the delivery fees. The lead worker’s poor attitude continued as they brought the refrigerator inside, and careless handling dented its door. His helper, however, was courteous. The refrigerator was ultimately returned. When we arrived at the store to choose a replacement, it was in significantly worse condition than when it left our home, raising serious concerns about the care taken during the return trip. After paying approximately $750 for delivery-related services, we expected careful handling and professional service. Instead, we have additional expenses, inconvenience, and a replacement in worse cosmetic condition than our original purchase. We have contacted Kevin, the store manager, and are requesting a fair resolution. Best Buy should investigate ABC’s handling of this delivery and address the financial impact on us. I will update this review based on how our complaint is resolved.
• SK

  Sara Kennedy

  Sep 16, 2026
  1.0
  I walked into the store with the intention of purchasing two refrigerators, one for my home and one for my online business, so I was genuinely prepared to make a purchase. Unfortunately, the customer service experience was very disappointing. I walked around the entire store without a single employee approaching me or offering assistance. I eventually had to ask someone if they could send an associate over to help me. When someone finally came over, he was very unhelpful. I explained that I was looking for a specific style of refrigerator, but instead of helping me compare options or answering questions, he simply pointed in the general direction of the refrigerators and seemed eager to walk away. When I asked for more assistance, all he did was repeat himself. Several of the refrigerators also did not have prices clearly displayed, which made the experience even more frustrating. I understand that employees may be busy, I know they were also younger and may not have been as experienced, but I was just hoping for  assistance rather than like I was inconveniencing someone. I just ended up leaving It was a very disappointing experience and one that could have easily been avoided with a little more attentiveness and willingness to help.

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