VCA East Bay Veterinary Emergency

Reviews

• JA

  Janira Aguilar

  4 days ago
  5.0
  I would like to compliment everyone. From the Receptionists to the Assistants. Especially Dr Pepping and her assistant Dr. She made me feel so comfortable leaving my fur child with her and her staff as I was nervous and emotional about all the information giving to me. But Dr. Pepping went over every detail, the good and the bad about the surgery. She was so informative and made me feel like my fur child was in good hands. And boy she was. They called and updated me about how she was doing before and after surgery. I can't thank everyone enough for being so wonderful with my dog.
• WG

  Wendy Glass

  Sep 20, 2026
  5.0
  Last night was one of the worst night of my life. My little chihuahua Percy was attacked by my 7 month old Rottweiler. It was horrible, Percy’s belly was ripped open and everything was out. I’m so thankful for VCA emergency, they took care of Percy right away, made him comfortable with pain medication and helped me with the hard decision to let him go. I want to thank all the ladies that were there last night at 230 am. They let me cry, talk, cry some more and let me spend time with Percy as he left this life. I love you so much Percy, I’m sorry I didn’t protect you better. 😟
• GC

  Guy Cunningham

  Sep 9, 2026
  5.0
  Throughout Sage’s 2 1/2 day stay, every staff person and doctor that we dealt with was friendly, courteous, and knowledgeable. They answered all my questions and were always available for telephone inquiries. They also made it very easy to visit Sage, providing a treatment room for a private visit.
• JT

  Jaime Tejeda

  Sep 5, 2026
  1.0
  Worst place to take your animal for emergency care, outrageously expensive and no compassion for the job they singed up to do. Stay away.
• JB

  joshua beckler

  Aug 22, 2026
  1.0
  When I tell you that I’ve worked with numerous veterinary practices throughout the Bay Area, both as a professional dog trainer and through rescue, I mean it when I say this was unequivocally one of the worst veterinary experiences I’ve ever had. The front desk staff member I dealt with was extremely rude and dismissive and seemed visibly bothered that I was interrupting her time on her phone. The clinic appeared to be operating with a skeleton crew. Despite acting as though they were inundated with patients, the lobby was virtually empty. For most of the four hours I was there, it was just me and one elderly person waiting. After nearly four hours, my dog still had not received meaningful care. Eventually, I was told they were going to administer IV fluids and check my dog’s blood pressure. Another 30 minutes passed, and no one returned. At that point, I literally took my dog and left. If your animal is experiencing a genuine emergency, I strongly recommend going somewhere else. Based on what I personally witnessed, I would not feel comfortable leaving a pet’s life in the hands of this particular clinic. The entire operation felt understaffed and poorly managed, and the level of service was astonishingly bad. Whatever the reason for the staffing situation, patients and their owners ultimately bear the consequences. Go to VEG or another properly staffed emergency hospital. When your dog is experiencing a real emergency, hours matter. I would not gamble those hours here.