LJ
Laura Johnston
Jun 8, 2026
I have so many amazing things to say about this place. They have always been so welcoming, kind and compassionate.
Last year, unfortunately we had to put one of my family's cats down. They were great at making the appointment, helping us to pay beforehand so we could just focus on our baby, Tippy, the day of. They helped create little Paw Prints, and take some of her fur as well for keepsakes. They all cried with us, the vet tech, the receptionist, and the vet herself. We have never experienced such love and kindness from a vet before. I have never experienced that before.
This past week, I was able to grab a little feral kitten from my garage. I have been working with a non-profit to try and fix the colony we have at my place. Miny Mr. Gromp, was not doing well. My aunt helped so I could try and sign him up for their care club for him. I went in as soon as they opened on Saturday, and Claire, was so kind to me. She let me know they were fully booked, but would see if they could fit him in. She came back a few minutes later, and was able to get him in that morning. If she had not done that, he would have been worse off and passed sooner. I brought him in and Kim got us back right away. My aunt came with me to see what they would say and suggest. I was fully ready and hoping to sign him up for the care club. Not fully knowing how bad his health truly was. Dr. Mercia came in, looked him over, and brought him back for a better look in his eyes and ears. All the while being incredibly gentle and loving on him. When Kim brought him back, she went over the recommended treatments, and we discussed the care club more. She explained it amazingly, but still went and grabbed the Dr. When she came back, she told us that he was half the size he should be, and might have what is known as fading kitten syndrome, or failure to thrive. But at that point, she would recommend trying the treatments, because there was a chance he could get better. However, she would not sign him up for the care club, because if he didn't make it, I would still be locked into it. That in a few weeks, if he showed improvement, we could revisit it then. I had every intention of doing that.
We went forward with the treatment, and they explained everything to me in detail of how do the oral meds, and even gave him the flea meds so I wouldn't need to do it myself. Kim was incredible with all of this.
I got him home, and he seemed to be doing better and I was so grateful for the extra time I got with him, because of their recommendations. He sadly passed away last night, peacefully, in a nice heated blanket in my lap.
Without the incredible staff at this VCA, Mr. Miny Gromp would have suffered worse than he was, and would have passed in pain. I will always be grateful to this team and the team of people who helped my Aunt and I last year with Tippy as well. I will 100% be coming back to this location for all of my future vet needs. From the bottom of my heart, thank you. You all are wonderful, and I will never forget the kindness you have shown me, my aunt, and our little fur babies. ❤️
P.S. on the paperwork, it says Dr. Nanette Westhof, but I got two calls yesterday (06/09/26) finally listening to them today, (06/10/26) and I believe the vet who helped us was Dr. Mercia. She has beautiful red curly hair, was helping out that day, and was incredibly kind.
I just got done listening to the voicemail Dr. Mercia left me, and once again I am in tears. You all are beyond kind. Thank you sincerely from the bottom of my heart. She called just to say she was so sorry, we all were hoping he would pull through, that I did everything I could for him, and if I had any questions to please feel free to call. I will never forget this, because of the love and kindness all of you have shown Mr. Miny Gromp. And the compassion, and kindness you have shown my family and I. ❤️❤️