Best Buy

Reviews

• SG

  Sean Ginivan

  3 days ago
  5.0
  Unlike some of there other locations this one has a great professional and friendly staff. The displays are merched and you can actually find what you are looking for. Within 20 minutes of looking for what I needed I was rang up and I was on my way. That was after 3 different sales people asked if I needed anything. The other location had empty cases and a staff that was too busy talking about whatever they do on their own time. So much so I passed them twice, stopped at a couple of displays and never once even a greeting. Highly recommend Surprise location, they know how to do the job right.
• JJ

  JojoKitty

  May 11, 2026
  1.0
  Went in to buy a refrigerator. A sales associate came up and was no help at all we walked out with no refrigerator. Will purchase one somewhere else thanks for nothing. We were also told that he does not work on commission
• JJ

  Jacqueline

  May 8, 2026
  5.0
  My husband and I went in to the Best Buy in Surprise off of Grand last night and the rep, Ace, had GREAT customer service and seemed very passionate about his job. He gave us a lot of recommendations on laptops, screen protectors, and charging cables. 10000/10 for Ace and hope he gets the recognition he deserves, he was super friendly and knowledgeable about his electronics.
• MW

  Matthew wendling

  Apr 30, 2026
  1.0
  I went here to go buy a watch for my wife the Samsung Galaxy 7 The sign for the price said that they were $72.99. I even asked the sales associate if that was the right price and he said yes when I went to go buy it. It rang up as $259.99 I asked him why price was different and they tried to blame it on Samsung saying they haven’t changed it yet. I consider that to be false advertisement.
• DV

  Darren K VO

  Apr 29, 2026
  2.0
  I had a very disappointing experience with Best Buy involving a marketplace purchase through their app. While visiting a Best Buy store in Surprise, Arizona, I was purchasing a TV and needed to use reward certificates that were about to expire. A store associate directed me to place the order through the Best Buy app. At no point during that process was it clearly explained that the item was being sold by a third-party marketplace seller rather than directly by Best Buy. After delivery, I realized the TV was too large for my space. I carefully repackaged it and brought it to my local Best Buy store to return it, only to be told they could not accept the return because it was a “marketplace” item. This was the first time that distinction was ever made clear to me. I then contacted the seller, Beach Camera, who agreed to accept the return but required a $400 return shipping fee. I reached out to Best Buy customer support on two separate occasions and was initially told that, as a Best Buy member, I should not be responsible for return shipping. However, I was later told the opposite. Due to the conflicting information, I reluctantly agreed to pay the fee just to move forward. It has now been over three weeks, and the return is still not resolved. This situation reflects a lack of transparency around marketplace items and inconsistent customer support. When a customer is directed by a Best Buy employee to make a purchase through the app, there should be clear accountability. At this point, I am simply asking for this return to be completed promptly and for Best Buy to step in and resolve the unnecessary $400 charge.

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