Great help from a young man named Nico...even stayed after his shift was over to continue helping. Don't see that often these days..good job Nico
L1
Lucky Girl 13
May 11, 2026
5.0
I placed an order online, and it was ready to pick up in less than 20 minutes. When I arrived at the store a gentleman came out from behind the counter greeted me and I was out of that store in less than 5 minutes. I was so happy to be in and out so fast...
GG
Gina Greenfield
May 3, 2026
1.0
Purchased a dishwasher from here recently. Big mistake! Dishwasher is awful tried to return, called and could not get through to an actual person. The automated system tells me we only had 15 days to return to go online for more help. There was no help online. I don't have the time to keep dealing with this so now I'm stuck with the worst dishwasher I've ever owned! So frustrating!
SB
Suzy Berens
Apr 26, 2026
4.0
This is a small store compared to those in larger cities or towns but that doesn't mean the customer service suffers. We were immediately greeted and were asked what we were shopping for. They answered all our questions and were friendly and professional.
RR
Rasha
Apr 13, 2026
1.0
I am extremely disappointed with the level of customer service we experienced at this location. The individual who appeared to be the manager ( Theresa )shockingly rude and unprofessional throughout the entire interaction. Instead of helping resolve the issue, she raised her voice, spoke to us disrespectfully, and created an uncomfortable and hostile environment.
What’s even more frustrating is that her behavior directly resulted in the store losing $34,we just purchased phone protector last week and got damaged and it supposed to be life warranty but she wanted us to pay 8 dollars for installation saying that things are changed, how soon within a week!!! saying that the damage is because we dropped the phone Not because the first installment was not correct! and guess what , who ever installed this new one he didn’t know how to do it that he had to grab another protector!!!!
which could have easily been avoided with basic professionalism and courtesy. It’s unacceptable for someone in a managerial position to act this way, as they are supposed to represent the company and set an example for others.
If this is how customers are treated here, I can confidently say that people will choose not to return or make purchases from this location. This kind of service damages the reputation of the business.
What products and services can I find at Best Buy in Prescott?
Best Buy in Prescott offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy at 3085 Gateway Blvd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Prescott offer pickup and delivery services?
Best Buy provides curbside pickup for convenient order collection, but does not offer delivery services at this location.
Is Best Buy Prescott wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance for customer convenience.
Can I get electronic repairs or services done at Best Buy Prescott?
Yes, Best Buy offers service and repair including Geek Squad support for electronics and appliances.
Does Best Buy Prescott accept debit cards and checks as payment?
Yes, this Best Buy location accepts debit cards and checks as payment methods; cash is not required.
Are there any nearby dining options close to Best Buy Prescott?
Yes, Panera Bread and Red Robin Gourmet Burgers are nearby options where customers can enjoy coffee, bakery items, or burgers before or after shopping.
What entertainment or activities are near Best Buy Prescott?
United Escapes of America offers escape room experiences close to Best Buy, providing a fun activity for visitors in the area.
Where can I find other electronics or appliance stores near Best Buy Prescott?
Nearby electronic and appliance stores include another Best Buy location and H2O Health, which also offers appliances.
Are there any nearby automotive services around Best Buy Prescott?
Yes, Car Locks Prescott AZ and Car Locksmith Prescott AZ offer automotive repair and locksmith services close to Best Buy.
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