Geek Squad

Reviews

• AS

  Aya Shakra

  Apr 27, 2026
  1.0
  Went to Geek Squad for a $100 data transfer service and had a very disappointing experience. After three visits, my data was still not transferred, and I was told the issue was due to a corrupted flash drive. However, I was not provided with a any alternative solution to recover or verify the data. What’s especially frustrating is that I paid for a service that was not completed, yet a refund was not offered. I expected more transparency and effort toward resolving the issue. In addition, I was informed that my warranty could not be used because it was “bundled” with a membership that had expired, which I was never clearly notified about thus made the warranty effectively unusable. This entire situation started when my HP Omnibook laptop, purchased from Best Buy, stopped working unexpectedly after only 1.5 years, and the experience since then has only added to my dissatisfaction.
• FC

  Frankie Christopher

  Apr 19, 2026
  5.0
  The tech who helped me was very sweet. I am 81 and a bit challenged when it comes to my phone. He fixed it in no time and explained what he did and what I needed to do to avoid the problem in the future. I would recommend the Geek Squad to anyone. And the store employees were all very helpful and friendly.
• EJ

  Eternity James

  Apr 9, 2026
  2.0
  I went in to pick up my new replacement phone. The guy who helped me was kind of rushing me and the new phone was taking time to come on. So he erased my backed up info on the new phone. I knew that was the wrong move! This was after my old phone was already deleted as well. He said it wouldn't be a problem , but it definitely is. Now I've been locked out of my phone for a couple of days. He should have never erased my back up. I have to wait 5 days to be able to possibly recover my account. I use my phone for work and this has been extremely frustrating. I don't have any contacts or my apps. I will never go here again.
• DD

  dean732ify

  Apr 8, 2026
  1.0
  What’s the point of setting up appointments if anyone can walk in and you get turned away because “walk-ins need to be taken care of too”

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