Midtown is Crossroads smallest and most homelike facility and is ideal for men who require more individualized attention. The facility opened in 1982 and offers 32 beds for men. Midtown’s residential substance abuse treatment program is highly structured and staffed 24 hours a day. The campus is located in the center of Phoenix, a half mile from Phoenix Community College and close to many community resources. It consists of 11 fully furnished 2-man rooms and 2 fully furnished 4-man rooms; a courtyard area for communal gathering and visiting with guests; a commercial kitchen and dining area; laundry facility; individual locked storage for valuables; community room with television and a library; job search computer; and staff offices.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.