Best Buy

Reviews

• AA

  Alibi

  3 days ago
  1.0
  So cookie cutter the way they go about handling technical issues with their own products. Bought one of the most expensive laptops from them and its defective they won’t return it.
• CP

  Christopher Parent

  5 days ago
  3.0
  It's all good , interesting stuff they have are the fan spinning that shows a fairy , and bugs flying 🪽 . Wow amazingly , go check it out .
• SH

  Susan Holden

  May 7, 2026
  5.0
  The general manager of Best Buy is SO NICE! Very refreshing to find a customer service person who truly wants customers to be happy! He definitely cares about the customers satisfaction!! He had Aaron from Samsung help with my issues and he was GREAT too! Thanks for. Lovely experience John & Aaron!
• AS

  Aya Shakra

  Apr 27, 2026
  1.0
  Went to Geek Squad for a $100 data transfer service and had a very disappointing experience. After three visits, my data was still not transferred, and I was told the issue was due to a corrupted flash drive. However, I was not provided with a any alternative solution to recover or verify the data. What’s especially frustrating is that I paid for a service that was not completed, yet a refund was not offered. I expected more transparency and effort toward resolving the issue. In addition, I was informed that my warranty could not be used because it was “bundled” with a membership that had expired, which I was never clearly notified about thus made the warranty effectively unusable. This entire situation started when my HP Omnibook laptop, purchased from Best Buy, stopped working unexpectedly after only 1.5 years, and the experience since then has only added to my dissatisfaction.
• DM

  dave martin

  Apr 17, 2026
  2.0
  Geek Squad...while it was busy the few that were working did not seem to be into doing their job. One guy clearly was letting it be known he was in no hurry to help as he made no eye contact, did not address the next person waiting with a simple greeting just mumbled when speaking and even walked away to come back sucking down a power drink. He looks like a leprechaun with his statement look at my black painted finger nails. 😳 A few of us standing there for a half hour or more could have been asked why we where there to save time. I say this because one person clearly standing there with a large item in hand was told your in the wrong line after waiting a very long time. Once again due to "LAZY" behavior this could have been avoided. As a long time customer ie decades of BB, personal CS has gone down due to the idea of individuals so called rights to behave as they want to. Maybe at your home you can behave this way but this is a place of business where you work and are paid to be there. To the owner/management, will you simply use a scripted meaningless reply type apology or actually address this in person with your employee's?

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