Apple Arrowhead

Reviews

• MV

  Mark V

  1 day ago
  1.0
  Samsung all the way
• LF

  Leslie Fernandez-Ruelas

  Apr 23, 2026
  4.0
  It was busy but they were quick to help us and have us out on our way in less than an hour after purchasing a phone which was great.
• SL

  Shannon Lewis

  Apr 21, 2026
  1.0
  This was the rudest experience of my life. I came in to pick up a phone. Because I already purchased it NOBODY would help me. They just lost me on major future buys. Back to Lenovo and Android - because we all know the make the best products for developers and they definitely don't treat their clientele like garbage!
• GF

  Grecia Martinez Fabela

  Apr 21, 2026
  1.0
  I went to the store on Sunday with the intention of using my Apple account balance to buy a new iPhone. An employee approached me and told me that I couldn’t use that balance to purchase an iPhone, which doesn’t make sense. I thought maybe he was new, so I let it go. He then sent another employee, who seemed just as inexperienced, to tell me the same thing that I couldn’t use it in-store and that I had to place a pickup order. I spent about 20 minutes trying to place a pickup order in the store. I then approached another employee for help, and she told me that I couldn’t do a pickup order and that it had to be delivery instead. I believe you should have better-trained employees who actually know what they’re doing. It’s unacceptable that I spoke with three different employees and none of them could give me a clear answer. They wasted my time. The customer service was terrible. I wish I could remember the names of the two guys, but I only remember the name of the woman who didn’t help me at all: MICHELLE
• JP

  JuanCarlos Padilla

  Apr 13, 2026
  1.0
  Terrible experience. Was told it would take 3-5 business days to receive the part needed to fix my phone. It's been almost two weeks since my appointment and still no part. I called to check the status and the repair room employee abruptly hung up after saying that waiting this long is not right. She just said goodbye and hung up. Very rude don't buy Apple care it's a scam, they don't fix your phone in a timely manner. Awful awful service and the employees don't care.

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