Apple SanTan Village

Reviews

• TN

  Tram Nguyen

  1 day ago
  1.0
  WORST CUSTOMER SERVICE EVER! Been loyal with Apple for more than decade but will never return to this store ever again. Came in and asked 3 different employees to buy an iPhone but was ignored and said to stand aside and someone will come help me. Stood there and saw an employee greeted and helped people who came after me without acknowledging me. Finally I approached an employee standing around doing nothing and ask if I can buy a phone, then got rejected and said there are other people waiting around and no one is available. Sure. I walked out right away and will never come back as they don’t need their business anyway.
• JK

  Jayadeep K

  Oct 24, 2026
  1.0
  Very disappointing experience at the Apple Store. I expected much better customer service and support from Apple, but unfortunately, the staff were not helpful and did not seem genuinely interested in resolving my issue. The communication was poor, and I felt like I was being passed around rather than having someone take ownership of the problem. For a company like Apple, I expected a much higher level of professionalism and customer care. I’ve generally had good experiences with Apple products, but this particular store experience was frustrating and left a very negative impression. I hope management takes this feedback seriously and works on improving the customer service experience. It’s better to ship the phone to home rather than pickup from this store
• TT

  Tiami Tanner

  Oct 10, 2026
  3.0
  Crowded noisy and the wait is always forever
• MW

  Mark White

  Oct 8, 2026
  3.0
  Ridiculously busy, the "help" my wife received with her problem was to provide a place to sit and do it herself. I am so glad I've never joined the 'Cult of Apple' Overhyped and overpriced.
• TH

  Taneeka Howell

  Sep 23, 2026
  2.0
  I understand that a new iPhone had just launched and that the store was busy, and I also didn’t have an appointment. However, I arrived Monday the 21st at 11:30 a.m., only 30 minutes after opening, and had a very disappointing experience. Nobody greeted me when I walked in, while I watched other customers being promptly greeted and checked in. After finally getting help with my broken phone, I was left sitting with a computer for about 15 minutes after the update finished and had to find another employee myself because the person helping me never came back. I was eventually told my screen had likely lost touch and decided to upgrade my phone. After another long wait, I was helped with the purchase, but when my number wouldn’t transfer, a supervisor essentially told me to go to Verizon and figure it out there. I had already been there for over two hours. I understand that the store was hectic, but the biggest issue was the lack of communication and feeling like I was repeatedly overlooked. I ultimately went to Verizon and got a new phone, but they didn’t have the iPhone 18 Pro Max I wanted, so I had to settle for the 18 Pro. I expected much better customer service from Apple. I wasn’t expecting everything to be perfect I just wanted someone to communicate with me and actually take ownership of helping me.