Best Buy

Reviews

• LL

  Leonh2k

  5 days ago
  4.0
  Sales person are helpful when you ask.
• RD

  Randy Deputy

  Apr 20, 2026
  1.0
  Literally impossible get anyone on the phone. All options route you to a website link
• LO

  Lynn Overend

  Apr 14, 2026
  1.0
  The very worst warranty service I’ve ever experienced. Have two appliances, only 14 months old, which have issues. I purchased an extended warranty but that is not honored by Best Buy. They say it’s the manufacturers problem, but the manufacturer says they do not cover these particular issues. Phone calls are answered by people who speak such poor English that you can hardly understand. Today I was speaking to a service rep in Guatemala! I’ve been dealing with this for two months, to no avail.
• JM

  Jennifer Miller

  Apr 4, 2026
  1.0
  I bought an IPad in January along with an associate who recommended the keyboard component. It never stayed put. I acknowledge that I don’t know a lot about technology. I thought I was doing something wrong. I went in today to find out that it wasn’t the right keyboard for my iPad. I also acknowledge that it is well past the two week return. The answer I got, was that I sell the keyboard at a loss online. NO acknowledgment from Best Buy that I was sold the wrong product. This is very disappointing as I have spent money there many times. No apology, no accountability for their egregious oversight regarding the original purchase. It sounds like their recommendation for buying online is what I should’ve done in the first place. Shame on you Best Buy. Remember, Flagstaff is still a small town!
• CL

  C Lawson

  Mar 25, 2026
  5.0
  Outstanding Service from Osama at Best Buy Flagstaff, AZ I recently had the pleasure of working with Osama at the Best Buy in Flagstaff, AZ, and I cannot speak highly enough of his professionalism and integrity. After an awful experience at another car audio store, Sounds Good, where I was misled into purchasing a new head unit for over $1200 when I didn’t actually need one, Osama went above and beyond to restore my faith in customer service. Osama not only diagnosed the real issue with my car audio system, but he also took the time to explain it to me in clear and honest terms. His transparency and genuine care for helping me avoid unnecessary costs were incredibly refreshing. He could have easily taken advantage of my lack of knowledge, just like the other store did, but he chose the high road instead. Thanks to Osama, my car audio system is back in working order, and I couldn’t be more grateful. His integrity, professionalism, and kindness have earned my loyalty, and I will now always choose Best Buy for any electronics needs. Best Buy should be proud to have someone as outstanding as Osama on their team. He is the kind of person that makes a difference in the world and a customer for life. I'm scheduling to take my Porsche in next to have him do the work replacing the head unit. I trust Osama!!

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