Apple Chandler Fashion Center

Reviews

• SS

  S1eep1ess

  Jul 20, 2026
  1.0
  All I can say is wow... Just wow im still standing in here.... about 10mins and not even a hi, hold on or even a glance. So naw never going to this location again!
• AJ

  Ana Juarez

  Jul 9, 2026
  1.0
  Having an appointment should mean something. Waiting this long without a resolution is frustrating and unacceptable, especially when there seems to be adequate staffing. Better communication, efficiency, and respect for customers' time are needed. NO SENSE OF URGENCY
• MJ

  Marcin Jimenez

  Jul 8, 2026
  1.0
  Apple Care and service continues to worsen. Phone dies second time within 6 months, they don’t have a backup in store, so I go without one. A pickup a repaired phone takes hours, you go without your phone for days. Employees stand around while waiting for a simple pickup. Why even pay for an iPhone. Seriously contemplating going back to the basics.
• AK

  Ashley King

  Jul 3, 2026
  5.0
  I had the best experience at the Apple Store when my phone suddenly stopped turning on. The manager, Mike, quickly diagnosed the problem and got everything moving right away. From there, Blake took care of me, and I truly can’t say enough good things about him. Losing access to your phone is incredibly stressful, but Blake was knowledgeable, patient, and reassuring throughout the entire process. He took the time to explain everything, answered all of my questions, and made what could have been a frustrating experience feel easy and manageable. Excellent customer service is hard to come by, and Blake absolutely exceeded my expectations. If I ever have another issue with my phone, or when it’s time for an upgrade I will 100% be returning to this store and specifically requesting Blake. He turned a stressful situation into a great experience, and that’s something worth recognizing.
• BM

  Bridgette Mon'e

  Jun 16, 2026
  4.0
  Let me start by saying that Johnny and Danielle saved this experience. Had it not been for them, I would have returned my purchase after dealing with Mary Jo. I went into the store today to purchase a MacBook for my 11-year-old daughter. The store wasn’t crowded, but it was still busy. Johnny helped me with the purchase and was fantastic. He even offered to help me set up the MacBook and told me to open the box while he grabbed his iPad so we could get started. While he was away, I was approached by Mary Jo. Her demeanor immediately felt defensive. She asked if I had purchased the MacBook, and when I told her yes, she asked if it was an online pickup. I explained that Johnny had just helped me purchase it and was coming back to assist with setup. She then told me that I could go online for instructions or make an appointment for setup. I explained that customer service was important to me and that I could have easily purchased the MacBook elsewhere, including Best Buy. At that point, I decided I would just leave. Instead of letting the situation go, she continued to argue with me. When I asked for her name, she covered part of her badge and told me she was helping me by telling me what my options were. The entire interaction felt condescending, as though I was being talked down to rather than treated like a customer who had just spent over $700. I walked away and politely asked another employee for a manager. Unfortunately, Mary Jo followed me and continued the conversation even after I asked her multiple times to leave me alone. Thankfully, Johnny returned and immediately apologized. Shortly after, manager Danielle came over. She listened to my concerns, apologized sincerely, and assured me that this behavior was not acceptable. I also observed her addressing the situation directly. If Mary Jo had been my first interaction in the store, and I hadn’t already opened the MacBook box, I would have returned my purchase on the spot. I also contacted corporate because no customer should be treated that way. Thank you to Johnny and Danielle for providing the level of customer service that should have been there from the beginning.

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