Geek Squad

Reviews

• AS

  Andrew Sandoval

  Dec 9, 2025
  1.0
  I dropped off my PC for a diagnostic and was told that it was a motherboard issue and that they could not fix it there. I went to get a second opinion and was told that it was not the motherboard and all the computer needed was a system reset. Do not use geek squad.
• RM

  R McClary

  Dec 8, 2025
  5.0
  We have a service contract and the service/repair people are always helpful.
• MB

  Megan B

  Mar 9, 2022
  5.0
  Super friendly and helpful! 10/10 would recommend!! Got my laptop back up and running in no time!
• GW

  Gus 3rd Wilson

  Sep 27, 2021
  1.0
  Rogers, AR Geek Squad is trash. The Fayetteville store called them and asked if they had a part to fix my phone and they said yes so they set me up an appointment. I go there for my appointment and they didn’t do the work or even test my phone to diagnose the problem. I spent an hr on the phone with Apple to set anther appointment with the Fayetteville store once they get the part in. I recommend the Fayetteville store. Stay away from the lazy guys at the Rogers store.
• GB

  Gunner Berger

  Aug 31, 2019
  1.0
  I have came and left with a broken screen on two separate occasions. Each time I got to the desk, showed them the problem, and they made excuses about how they could not fix it. Even though I scheduled an appointment and wasted an hour long drive to get my phone fixed I left with a broken phone, TWICE. They are geeks in name only, and they have the worst customer service that I’ve ever experienced. I never write negative reviews, but this was atrocious. Don’t ever use them. They told me themselves that I should go somewhere else to get it fixed. This I my first experience with geek squad, and it’s been a terrible one so far.

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