Cricket Wireless Authorized Retailer

Reviews

• DF

  Danni Fuller

  Sep 21, 2026
  5.0
  My visit to the Cricket store on Stagecoach, just 15 minutes before closing, was a very positive one. The staff greeted me warmly, stayed patient, and were impressively efficient. Brian handled the account switch quickly and clearly, making the whole process easy and stress-free. I appreciated the courteous service and attention to detail! Besides the one on baseline, this is one of the best ones!
• JA

  Jennifer Ashinhurst

  Aug 29, 2026
  5.0
  I recently had the opportunity to do business with Passion, the store manager at the Cricket store in Jacksonville, Arkansas, through a school sponsorship I’m coordinating, and I have to say—she absolutely went above and beyond. Passion went out of her way to make sure she had the necessary approvals, kept me informed throughout the entire process, and took the time to communicate with me every step of the way. That level of professionalism, communication, and genuine care really stood out to me. It’s clear that Passion doesn’t just care about running a store—she cares about her customers, her team, and her community. She understands the importance of supporting the schools and organizations around her and represents Cricket in a way that makes a lasting impression. As someone who works with businesses and community sponsorships, I truly appreciate when I encounter someone who takes the time to do things the right way. Passion is an incredible asset to her store and to the Jacksonville community. Thank you, Passion, for making this such a positive experience. Your effort and dedication did not go unnoticed! ⭐⭐⭐⭐⭐
• SJ

  Sweet Jenkins

  Jul 17, 2026
  3.0
  I don't have service with Cricket Wireless but my sister does. But I pay her phone bills. The only thing that I don't like about Cricket Wireless is they makes you pay an extra $5 if you pay in person. Which I think is Crazy & unfair because you shouldn't have too Pay the extra $5. If you're in person in one of their stores it should be free to pay in person. CRICKET WIRELESS JUST WANTS OUR MONEY. All the other big Phone Carriers don't charge like AT&T & Verizon. You know, it don't make No sense Cricket. That you'll are doing this. And then Cricket changed her plan & don't give a person the opportunity to choose their own plan. My sister old plan was $30 I paid it on line way before time. I was paying for 6 months at a time Cricket move her plan and her new payment went up $5 more to $35 dollars from $30. Cricket Wireless turned my sick sister phone off for the $5 without even letting her. Know that she had to pay the extra $5 dollars. So I went straight to one of their stores and they made me pay the $5 dollars plus an extra $10 dollars as a reconnection fee Total of $15 dollars yes I was mad 😡.. I've been with my Cell Phone company since June 2, 1989, & still with them 37 years later This's July 17,2026. What are y'all doing Cricket? Taking your Customers freaking money it's Just Ridiculous. I'm NOT HAPPY about it. That's why I would not be CRICKET WIRELESS Customer. But my Sister wants to be with their Dumb company. My Sister is dieing of stage 4 Cancer So I just deal with Cricket Wireless Phone Company So now I am Pay monthly only.
• KW

  Kee Watson

  Jul 7, 2026
  5.0
  Josh at the Cricket store in Jacksonville provided some of the best customer service I've experienced in a long time. He went above and beyond by staying well past closing to make sure our new phones were set up correctly and working properly. He also took the time to ensure every accessory we purchased was compatible and properly installed with our new devices. What could have been a stressful and frustrating experience turned into an enjoyable one because of his patience, professionalism, and positive attitude. He never made us feel rushed, even though he stayed late to help us. If you're visiting the Jacksonville Cricket location, I highly recommend asking for Josh. He truly cares about his customers and delivers outstanding service. Thank you, Josh!
• NR

  Nixsa Rivera

  Jan 2, 2018
  5.0
  Great customer service.

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