Geek Squad

Reviews

• BB

  brax

  Jul 3, 2025
  5.0
  Great experience agent Mary was a very nice lady, they know what they’re doing found the issue in seconds
• MP

  Miranda Pham

  Feb 6, 2025
  1.0
  Our customer service experience was unpleasant. The lady that was there was rude and her tone was very condescending. We didn’t even finish explaining our issue to her before she cut us off and immediately assumed what was wrong with our phone… she didn’t even offer to diagnoses…
• SM

  Sarah Mings

  Jul 6, 2023
  1.0
  We called Geek Squad to set up an appointment to get our devices scanned for viruses. We were told over the phone that the diagnostic screening would be no charge but if viruses were found and needed to be treated, THEN payment would be necessary. When we got into store, they told us it would be $150 to screen for viruses regardless of whether there were viruses or not. Comparable businesses in Fort Smith charge starting at $30 for this service. The Geek Squad member was kind enough to us as we were frustrated about the wasted time and trip, but we were very disappointed we were told something far off from what was actually offered. No consistency between the person we talked to and the actual store.
• GD

  Grace Drake

  Mar 24, 2018
  5.0
  The Geek Squad team is a God-send for us. They were courteous and helpful every step along the way. And their price is more than reasonable. We are especially delighted with the at-home service they provide as well as being available 23/7. I highly recommend them for any technical need or service.