Best Buy

Reviews

• PR

  P R

  6 days ago
  1.0
  Had to take my device to Best Buy to get my screen fixed cause I cracked it, first thing is they say is that the new screen was messed up or something, so they had to order me another one. Note, while using my phone screen had a line across the center of it. Then they call me when the new one comes in, I go to get it installed and it’s taking them a bit longer than usual. so I asked what’s taking so long, he begin to tell me that while putting the screen on they damaged my phone! So since I had a brand new phone, they ordered me another one, this is Saturday. Then Austin told me it would be back couple days due to Apple have them on hand and said they had already ordered it and it would be back on Tuesday! I had not heard from them so I called to check, they called me back 6 hours Later saying May 29th! Why has the date changed, and I want my phone!!! Cause this one is messed up
• JL

  Joseph Lee

  May 6, 2026
  1.0
  Bought a TV from Samsung and Bestbuy handles the delivery. Was called the day of delivery and told it would be delayed til the next week due to water damage. Then they expected me to order a 2nd one and cancel the first one once it arrives. Can't cancel an order that has other items on it that have already been delivered. Why couldn't they just send a TV that wasn't water damaged instead? The next week they brought the water damage TV and said only the box got wet and that they tested it. Well looks like in the process of testing it they forgot to put my packet containing the manual, remote and power cord. This has been one hell of a hassle so far.
• HI

  H20 Insanemaniac

  May 6, 2026
  5.0
  Honestly I got here it looked really nice haven't been here in a long time and well once I came in I was greeted and also helped in an instant asking what we were looking for and everything else the person that took us was Ashton he was so awesome and so quick with telling me exactly what we wanted and well last night I was there buying a PlayStation I wanted the pro but wasn't sure he said everything I needed to know about it and told me to look up exactly what it would look like if I enjoy it and if I did to come back and swap to the pro he told me some features and so many awesome things about it that today I came back and saw Ashton again he took me really quickly talked about it some more and talked about the best TVs about what would look best on it. Me getting really excited and happy on choosing the right one for myself. Loved Ashton he was awesome and kind and actually I love gaming and just hearing him telling me about everything I would definitely come back again even if he became a manager or anything really he was awesome and would come back just because of Ashton and I Thank you so much really means a lot you made my day much better since now I got the PS5 pro I am loving it.
• EM

  Eric Morris

  May 5, 2026
  1.0
  I was sent a best by credit card that I didn't ask for, so I called to cancel it. I got a bill for Geek Squad billed to a credit card I didn't authorize. I called about the charge, and they couldn't even tell me what Geek Squad protection was on. After 8 calls, I was told they would reduce the fee instead of removing the charge. They couldn't even tell me what it was for in the first place. I will never be in another Best Buy again.
• MH

  Marvin Hineman

  Apr 18, 2026
  5.0
  Ordered a TV online and picked it up the next day. Arrived just before noon on a Saturday. Walked through the doors and was greeted immediately. I was directed to the customer service counter. Again, I was greeted immediately. The customer service person called an individual to bring my TV up to be loaded. I was in the store maybe 3 minutes. I received assistance with loading my TV in my vehicle. Everything about my experience was pleasant and easy. The employees were nice and eager to help. I couldn't have asked for a better experience. Well done !

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