Best Buy

Reviews

• CS

  Chris Sanders

  3 days ago
  5.0
  Best Buy, when you need a mouse right now, like RIGHT NOW, but somehow still leave with a TV
• MC

  Michael Cayo

  3 days ago
  5.0
  Marcus is the man over there. Sold me everything in the store twice. Give that man a raise!
• TC

  Tameka Cole

  May 12, 2026
  5.0
  Great vibes as I entered the store. Great shopping experience
• JR

  Janson Latavious Ray (Big x Rabbit)

  May 5, 2026
  3.0
  One associate was helpful, but the customer service/cashier was very difficult. Kept saying I did not have a best buy account but I do. Come to find out he was referring to a credit card. Remember buddy understanding involves caring. Hope you do not treat all customer like that.
• TV

  Travis Vines

  Apr 12, 2026
  1.0
  I needed to get some damaged AirPods replaced through Apple care+ and this was the closest location vs Atlanta. I called Best Buy customer support to schedule an appointment and was told to go in store as they couldn’t book over the phone. However, they did have the replacements in store. go in store at 10:45 and told the first guy the issue and what I needed and he then schedules the allotment for 3:40 that afternoon. I go back for my scheduled appointment in which I explained to the next geek squad guy the same issue. He checks me in and does a diagnostic on the AirPods and sets everything up for replacement. I pay as expected and he hands me the receipt and says have a good day. I’m then shocked because I was anticipating leaving with the issue resolved. He then explains after the fact that they have to be sent off to Apple and they mail a replacement. I then told him that was a waste of both of our time as this could have been explained not once but three times. It was a missed opportunity to explain the process since they don’t just offer replacements for purchases made in the Apple Store. Just Best Buy being a middle man in this case. In the time I waited I could have gone to Atlanta and back instead of waiting for an appointment to have them shipped off and mailed back in 3 days. This was such an inconvenience. Even the geek squad guy said he should have taken the opportunity to explain. Smh