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Geek Squad

2.3
(28 reviews)

Business Details

7701 Eastchase Pkwy, Montgomery, AL
36117, United States
(334) 272-1552

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
7701 Eastchase Pkwy, Montgomery, AL
36117, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

2.3
28 reviews
5 stars
7
4 stars
2
3 stars
1
2 stars
1
1 star
17
  • KG
    Kevin Grant
    May 21, 2026
    1.0
    Apple sent me hear for a warranty repair. Apparently they don’t repair phones after 4 even though you have an appointment. According to the employee their apple software was down “again”. She tried to make me another appointment but it was also going to be after 4 so I don’t understand what the benefit of that appointment would have been other than to waste more time. They should change the name to the Time Wasting Squad.
  • MF
    Mr. Marquis Floyd
    Oct 12, 2021
    5.0
    Great and speedy customer service
  • WW
    W W
    Apr 17, 2021
    1.0
    Computer was fixed but I was bamboozled to purchase the most expensive option in order to get my computer serviced. Was told it’ll include this and that but when the time came for a certain part of my computer to be fixed, all of a sudden, it “never was included”. I was highly upset when learning that I was tricked by the agent. Furthermore, after receiving my item, I used it once a couple days later for school work and noticed that my computer was charging on and off by itself. I thought maybe it was the socket I was using at that time. However, a few days passed and I used my computer again but at a different location and the same thing happened again. I discovered that after receiving my computer and charger back from Geek Squad, my charger now has a shortage within it. Tried contacting them on the phone since I’m out of town to see if I may receive a free replacement due to this and nobody answered. Then I was told by a rude national operator that I’ll need to come in person to speak to them in order to handle the situation before too much time passes by but I am out of town for awhile for work. Overall, I’m happy that my computer got fixed but highly upset with the customer service from both the national operator and the person who checked my computer in, and the fact that after I received my items back from Geek Squad my computer charger all of a sudden has a shortage. If I would’ve known this would happen, I would’ve kept my charger to myself. Side Note: After receiving my computer back from Geek Squad, it doesn’t even recognized me as the administrator anymore and it limits my control of the computer’s settings. Update: Geek Squad manager wasn’t no help. He admitted that the agent who checked me in wasn’t specialized in helping me checking in my computer and he actually only works as a technician. Admitted that I was, in fact, incorrectly informed by the agent and after he found out who it was that checked me in, he wasn’t surprised. He failed to give me a full resolution and only left me with the impression that Geek Squad supports misleading their customers for more profits and to give a lack of efficient customer service is “ok”. I won’t ever be back again.
  • MJ
    M. Johnson
    Mar 31, 2021
    2.0
    Staff over the phone wasn't very helpful nor tried to aid in alternative and more timely solutions.
  • CS
    Cathy Slay
    Nov 18, 2020
    5.0
    These guy's Were so helpful...Im so gratful

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