Best Buy

Reviews

• JS

  James Smith

  2 days ago
  1.0
  Thomas at the online pickup has very poor customer service skills. If this is who you have in a customer facing position you will continue to get subpar customer experiences. I will be driving to the Birmingham location to purchase anything in the future even though this one is closer.
• KL

  Korey Landry

  6 days ago
  1.0
  I purchased a washer and dryer and had them delivered. We were told there would be a $50 fee per appliance only if we wanted the old units removed from the property, but that moving them to the garage would be free. However, upon delivery, we were told we had to pay $100 to move both the washer and dryer regardless of whether they were taken off-site. Very disappointing and not at all what was explained to us at the time of purchase.
• ME

  Melissa Estes

  May 2, 2026
  5.0
  Fantastic experience at Best Buy thanks to an amazing cashier named Destiny! She was incredibly helpful during checkout, taking the time to clearly explain the discounts available and making sure we got the best deal possible. What really stood out was how she went above and beyond—she even helped us score a great price on a pair of AirPods right at checkout. Her knowledge, patience, and positive attitude made the whole experience smooth and enjoyable. Excellent customer service like this is hard to find—Destiny truly made our visit!
• EA

  Everett Averhart

  Apr 28, 2026
  2.0
  Scheduling appointments for subwoofer installation is a headache. The AI chatbot is unhelpful and customer service reps do not speak good English. As a result, the potential for miscommunication is high. Beware.
• RL

  Randy Latner

  Apr 24, 2026
  5.0
  Store has alot to look at but unfortunately what I needed wasn't in stock but they were helpful in letting me get it ordered. Store was very clean and they had plenty of people there to help out customers.

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