Cricket Wireless Authorized Retailer

Reviews

• BG

  Billy Gober

  Jun 7, 2026
  1.0
  Moved here to Fairbanks a few months ago and constantly see this location has serious staffing and hours of service problems. Please report these issues directly to the customer service line on your phone by calling 611 and asking to report a franchise for service failure. I was there this morning at 11:30am and waited until 2pm for this store to open and it never did. It's now 3pm and they still are not answering the phone. I've experienced the same lack of care for customer service in the middle of the week. When you own a business and YOUR employee decides to ditch work, you as the owner of the business needs to get off your lazy butt and go open your store. Here again 6/18/26 @ 3:20 the store once again is closed. This store needs to loose it's authorized dealer status.
• SC

  Susan Clark

  Apr 24, 2026
  1.0
  I am unhappy about not having a cricket store in Fairbanks, Alaska You need to upgrade the website so people will know not to drive 50 + miles to find out it closed
• AK

  Ashley Kamm

  Apr 2, 2026
  1.0
  My dad has been trying to get help from this store for the past 2 weeks it hasnt been open everytime he has gone hes a senior citizen and needs assistance and cant even get his phone bill paid this is bad for business how are people supposed to get what they need get people at your store or let customers acknowledge your closed down going out of business ect very unprofessional but that's typically for Alaska businesses ect smh horrible don't get service here people they don't treat people right either
• MG

  Molly Grace

  Jan 23, 2020
  2.0
  The "manager" Tiffany acted like an absolute child because she didn't understand my question. Even went as far as going into her little "office" and slam the door, even heard her yelling and having a tantrum. Such a shame what passes for management these days.

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