Verizon

Reviews

• JH

  Jack Howard

  6 days ago
  5.0
  Jaquese was great and very friendly after dealing with a rude associate at another store. Thank you very much sir you are awesome
• SB

  Sherri Bell

  Feb 22, 2026
  5.0
  Cont. from other Verizon store… Jaquees comes in about that time & she asked him to assist her in finding out what’s going on with our order. I explained to Brandy what all has been going on with this order & how we keep getting 48 hours 48 hours 48 hours 48 hours & here it has been almost a week & we have not gotten our refund from the initial order how I had to pay again last night & now here they’re telling us our order is not ready again Jaquees look at the computer &attach to our order says fraud so he gets on the phone to the customer relations whatever & to the fraud department & they don’t show any fraud on there. They don’t know why it’s showing fraud. They can’t release the order to us because it’s showing fraud on their side so they need the order canceled so they have fraud department transfer him to another lady which this lady says she can’t cancel the order. She doesn’t have that authorization that it has to come from a higher authority so he then tells her then to please connect him to the supervisor & she sits there argues with him for at least 20 minutes & he tells her six different times please just let me speak to the supervisor you’ve already told me that you cannot assist me with this issue so please just connect me to your supervisor finally after almost 45 minutes. He finally gets to speak to the supervisor. We then are able to get the refund for the 198 that I paid the night before they are able to cancel the order & re-order the phones & I had to pay another $199.31 it took until. 2/21/26 to get the refund of the $259.31 from the initial order & we still have not gotten the promotions applied to our order because those are still attached to the missing phones that for some reason there was a big issue with UPS or shipping because it wasn’t just us. It was several other people that their phones were stolen during shipping or transit. but if the supervisor at the store on Friday the 13th wouldn’t have told Mike that we had to do it online which come to find out was a lie that we could do it in the store then we wouldn’t have had to go through any of this & we would’ve had our phones on the 13th not almost a week later. Thank you to Jaquees, Brandy & the supervisor that Jaquees spoke with & Jaquees & Brandys managers for getting all of this straightened out & fixed for us. Something that should have never happened in the 1st place!
• ST

  Stephanie Tubbs

  Feb 14, 2026
  5.0
  I just went for some questions the lady her name was Brandy was really nice
• DB

  Donna Burch

  Feb 11, 2026
  5.0
  Jay at the Wichita Falls store has been amazing help to me and my entire family! He has gone above and beyond to make sure we are all taken care of and has kept our bill at price we can afford! He is personable, dependable, and is so easy to work with! We are forever Verizon customers because of him!!! He definitely deserves a 5 star rating!!!
• KA

  Kaitlyn Alewine

  Feb 4, 2026
  5.0
  Brandy Galloway and her coworker were amazing! They helped us pick the best plan and phone for our needs! Great customer service and would 100% recommend them for help on phones!!

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