Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Wichita Falls for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
284 reviews
5 stars
166
4 stars
37
3 stars
33
2 stars
11
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable employees, while others reported unprofessional behavior and lack of assistance.
Product Knowledge
Several customers highlighted the expertise of specific staff members, but others felt that many employees lacked the necessary knowledge to assist effectively.
Store Environment
Feedback on the store environment was varied; some appreciated the cleanliness and organization, while others noted issues with loud music and long wait times.
Billing Issues
Multiple reviews mentioned confusion and dissatisfaction regarding billing practices, including unexpected charges and difficulties in resolving account issues.
Overall Experience
Customers had a range of experiences, with some expressing loyalty due to good service, while others indicated frustration and a desire to switch providers.
- AGAline GlaskerNov 11, 20251.0Absolutely horrible. Not this store but Verizon customer service is disgraceful ,liars and horrible. They tell you one thing then they think it is ok. They told me one thing and it was something else ended up costing me $594. They never give you a definitive answer it is always I guess this or that. Customer service rep lied a they would not honor the misinformation she gave instead they made excuses and said one thing after another and none of it was true. I wish I would have never came to them. Once you lie to me it is hard for me to ever trust you and the customer service line are nothing but LIARS.
- DBDonna BurchNov 10, 20255.0Service was amazing and Jaquese was so helpful and patient!!! I highly recommend Verizon and Jaquese!!!
- PGPeaches GNov 6, 20255.0The workers were very nice. We did have an appt (customer rep from the 800 # said we had to have one). Arrived 20 minutes early and was helped right away. Was told no appt needed. I have read horror stories about another Verizon store nearby. This one is wonderful to deal with!
- SOSky OrtizNov 1, 20251.0There is really only one person I'll work with here the rest of them have no idea what they are doing. The music is always way too loud, I've turned it down and employs just turn it up even louder. I've asked them to turn it down due to my hearing issues and they always say they cannot. Trust me, just go to a different store
- LJLarry JacksonOct 9, 20255.0Went in to check and see if they even had the phone I wanted. I was greeted by Racquel . She was professional and knowledgeable. Found the phone I wanted checked stock and brought it up for me to purchase even tried to get me a better plan. Very good experience, I highly recommend if you need help at this store ask for Racquel.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Wichita Falls location?
The Verizon store in Wichita Falls is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at Verizon in Wichita Falls?
Verizon offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What delivery and pickup options does Verizon Wichita Falls provide?
Customers can choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment at Verizon Wichita Falls?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What types of products does Verizon Wichita Falls offer for businesses?
They offer business cell phones, mobile hotspots, tablets, and laptops to meet your business needs.
Does Verizon Wichita Falls accept mobile NFC payments?
Yes, the store accepts payments via mobile NFC along with debit cards and checks; cash is not required.
Which brands of smartphones can I find at the Verizon store in Wichita Falls?
The store carries brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What nearby food options are available if I visit the Verizon store in Wichita Falls?
Nearby you can find Chipotle Mexican Grill, Jimmy John's, Tea N Boba, Kung Fu Tea, Five Guys, and Volcano Korean BBQ & Hot Pot for a variety of dining choices.
Are there nearby shops to explore after visiting Verizon in Wichita Falls?
Yes, nearby shopping options include K Bond Manufacturing Jeweler, You Suck Vapes Wichita Falls, RadioShack, Adam & Eve Stores, and Catherines.
How can nearby services like CommunityMed Family Urgent Care be useful when visiting Verizon Wichita Falls?
If you need medical assistance or urgent care while visiting the area, CommunityMed Family Urgent Care nearby provides convenient healthcare services.