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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
4,003 reviews
5 stars
2,232
4 stars
955
3 stars
387
2 stars
131
1 star
298
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for rudeness and negligence.
Product Availability
Customers expressed frustration over limited stock of lower-end products and issues with open box items being incomplete or misrepresented.
Geek Squad Performance
The Geek Squad received significant criticism for poor service, including rudeness and inability to resolve basic issues, leading to customer dissatisfaction.
Warranty Issues
Many customers reported dissatisfaction with warranty policies, particularly regarding the handling of defective items and lack of support after purchase.
Store Experience
While some customers enjoyed a clean and organized store with helpful staff, others faced long wait times and difficulty finding assistance.
- DSd sNov 15, 20254.0There's almost everything you need from electronics, but the personal that worked there was really helpful and tried to accommodate my requirements. More importantly he knew his products.
- TWTaishon WilliamsNov 14, 20255.0This Best Buy was amazing ! Evan, Lou & Dez are amazing at customer service, I was completely lost and they all ran to me to assist with helping me find the items! It’s hard to get good customer service these days, however they were phenomenal !
- BMBryan MendesNov 13, 20251.0**UPDATE/REPLY TO BEST BUY** WOW! So you guys want me to jump through MORE hoops by going on social media to reach out to your social media team and reference this google review? For what? To continue getting the runaround? Give me a break. Your reply validates the whole problem and the reason for warning others of your dishonest and misleading business practices. ________________________________________ *BEWARE* They will convince you to buy an expensive computer saying they will “price match” but when the time comes, they make it almost impossible to do so and make you jump through unnecessary hurdles and you will still not get the “price match.” Don’t fall for it. Extremely disappointed.
- TMTim MoruaNov 9, 20255.0Recently purchased smart lighting for the first time and Best Buy staff were very helpful in explaining all of the different options that I have, and helped me narrow down all of what I was looking for. Keep up the great work guys!
- JMJudith MolinaNov 7, 20251.0⭐ 1 Star Review This review is for SCOOBA ( I think that’s what his badge said) , the older employee who was extremely rude. He was in the back and even made an ugly face at me. Then he said, “You act like I wasn’t helping a customer.” How was I supposed to know that when both of them were just standing behind the computers? Two of his coworkers saw the whole interaction — they were polite and professional, unlike him. Jacob was really nice. This was today 11/7/25 around 2:45 towards the back. All I wanted to ask him is if someone could help me with the ipads. He could have said “I’ll be right with you” or something! Instead of just completely ignoring me then being rude after that was not necessary. By reading the reviews I guess it’s acceptable for Best Buy to have rude employees.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Webster, TX?
You can shop for TVs, computers, appliances, and more at Best Buy in Webster, TX.
What are the store hours for Best Buy located at 19425 Gulf Fwy, Webster?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup services?
Yes, curbside pickup is available at this Best Buy location.
Can I get product repairs at the Best Buy in Webster?
Yes, this Best Buy offers service repair through their Geek Squad support.
Does the Best Buy in Webster accept debit cards and paychecks?
Yes, this Best Buy accepts debit cards and paychecks as forms of payment.
Is recycling of electronics available at this Best Buy?
Yes, electronics recycling services are available at this Best Buy location.
Are appointments required for services at Best Buy in Webster?
No, appointments are not required for services at this Best Buy store.
What nearby places can I visit for IT services and computer repair near Best Buy?
Geek Squad is located nearby and offers IT services and computer repair, making it convenient for customers needing tech support.
Are there any nearby dining options to visit before or after shopping at Best Buy?
Yes, you can visit Dimassi's Mediterranean Buffet or Cafe Express for a meal nearby before or after your visit to Best Buy.
What sports and recreational stores are near Best Buy in Webster?
Golfsmith and Golftec Baybrook are nearby for sporting goods and recreational equipment.