Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for being rude or unresponsive.
Staffing Issues
Customers frequently mention long wait times for assistance, indicating that the store is often understaffed.
Product Availability
Several customers reported issues with product availability, including items listed online not being in stock at the store.
Positive Experiences
Despite the negatives, many customers had positive experiences with specific employees who provided excellent service.
DD
Dlee
4 days ago
4.0
They had what we were looking for. Prices are high but that is everywhere now. Place was clean. Employees were nice
DS
David Short
Dec 31, 2025
5.0
Outstanding folks work there
RR
Reyna
Dec 24, 2025
1.0
Bad management the supervisor with his broken leg is no good rude i pay for an video game one day before and the other store send me to pick it up the next day the other store say they gave two videos games only yo pay before someone takes takes them i drive 30min to this location and they told me they ignored my order. And sold the last two video games they have the manager told me they can get multy orders on the same item. I do not agree with him making people move drive from one store to another for nothing wasting gas time. I dont agree with this..his name is shan . His rude mean cant do job right carma got him on his leg. .
SS
Shane
Dec 22, 2025
3.0
They aren't really helpful here, there is a selection, in a sense, of electronics and whatnot. Seems like they get overloaded and worried more about a sale than informative communication
MA
Maria Amador
Dec 16, 2025
5.0
I went to Best Buy today and Waxahachie to purchase a few Christmas gifts. It was very busy when I got there so I was just browsing around trying to find a sales rep to help me find what I was looking for there is this main guy that was standing in the Front and I asked if I could get assistance and he looked at me up and down and said it will be a good minute if you’d like to wait I said yes that’s fine. I’ll just walk around so I go to the department that I was interested in and I’m waiting there a good 10 minutes. Never did anyone go assist me as I was standing there there was another employee that passed me up and asked if I needed any help finding anything and I told him that I had been waiting there for some assistance so he immediately send somebody over and the person he sent was very helpful but I did not catch his name. He explaining the product that I was looking at and I purchased the product. He also got me a little discount with me trying to sign up for the Best Buy credit card so I was happy with that little discount I received. He also carried my merchandise to my car. Thank you for being that sales person that was very helpful. Took his time explaining things to me. I wish I would have gotten his name for the guy at the front do better next time. Send your people when you say you will.
What types of products can I find at Best Buy in Waxahachie?
You can shop TVs, computers, appliances, cameras, home electronics, music, video games, and more at Best Buy in Waxahachie.
Does Best Buy Waxahachie offer any services for repairs or technical support?
Yes, Best Buy offers Geek Squad support including service and repairs for your electronics and computers.
What are the store hours for Best Buy in Waxahachie?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Is curbside pickup available at Best Buy Waxahachie?
Best Buy offers curbside pickup services so you can conveniently pick up your online orders without entering the store.
Does Best Buy Waxahachie accept debit cards and checks as payment?
Yes, the store accepts debit cards and checks as payment methods.
Can I recycle electronics at Best Buy in Waxahachie?
Yes, Best Buy provides electronics recycling services to help you dispose of your old devices responsibly.
Are appointments required for services or shopping at Best Buy Waxahachie?
No, appointments are not required for in-store shopping or services at Best Buy.
What nearby stores can I visit for home improvement needs close to Best Buy?
The Home Depot, which offers hardware, building supplies, flooring, and home services, is located near Best Buy and is convenient for your home improvement needs.
Where can I grab a meal near Best Buy in Waxahachie?
There are several nearby restaurants including Logan's Roadhouse, Twisted Tenders, Pizza Hut, Dairy Queen, Taco Bueno, and Wendy's to enjoy before or after your visit to Best Buy.
How can nearby transit or accommodations benefit someone visiting Best Buy Waxahachie?
Visitors can stay nearby at Hunters Cove Apartments or explore Crystal Lake, enhancing their trip with convenient lodging and leisure options close to Best Buy.