Best Buy

Reviews

• NT

  Nyana Tran

  Apr 23, 2026
  5.0
  Nate was very knowledgeable and helpful throughout the process of finding a new work computer.
• YA

  Yolanda Acuna

  Apr 22, 2026
  1.0
  I bought iPhone 16 about nine months ago and got service through T-Mobile. Since I received the Phone people tell me that my voice cuts off when I’m speaking and it drops or cuts phone calls off in advertently just at various times. I contacted T-Mobile first. They tell me that it’s not on their end that I need to contact Apple. I contact Apple, they reviewed something while I was on the phone with them, and made me an appointment for 1:20 PM at the Cedar Hill Best Buy. I went there and finally got seen at 1:45, only to be told that they don’t have the capacity to assess the hardware and that I would have to go to the Waxahachie Best Buy and no, I do not need an appointment that they have a desk that I can just walk up to. The next day I go to the Waxahachie Best Buy. She tells me that without an appointment, she can do nothing other than plug my phone into their assessment program and see if there’s something wrong with the phone and if there is, I would have to make an appointment to go back and get it fixed. She comes back after a few minutes, telling me that there is nothing wrong with the hardware or the phone and that I need to contact T-Mobile because it’s a service issue. I explained to her that I have already contacted T-Mobile and that they tell me that it’s an apple issue. The thing is with these mega companies they don’t give two cents care about you or me. They have so many customers that losing one customer is like taking a hair off of a Cat. It is not gonna make one bit of difference to them. But I can promise you one thing and that is that I will never ever buy another iPhone or Apple product again. I’ve researched and there are many other offbrand phones for just a couple hundred dollars instead of 1000 and somewhat cost and they work just as well. Be wary of doing business with such a large company. You have been warned.
• AW

  Aaron Westbrook

  Apr 13, 2026
  2.0
  Clean store, but the service is non-existent. I’m a professional technical creative, and I came in to pick up an iPad, Pencil, and case for a client. I spent 20 minutes browsing the tablet section—not a single employee acknowledged me or asked if I needed help. I actually had to walk outside to confirm specs with my office, and even then, I wasn't spoken to once on the way in or out. ​When I finally hunted someone down to buy the gear, the agent sold me a Pencil they guaranteed would work with the specific iPad I was buying. I drove 20 minutes to the client's site only to find out they sold me an incompatible pencil. That’s another 40 minutes of drive time wasted to fix a basic mistake. ​The first star is for the store being clean. The second star is for the lady at the return counter who was actually professional and helpful. It’s a shame when the only person doing their job is the one fixing the mistakes of the floor staff.
• FS

  Felicha Stanley

  Apr 11, 2026
  1.0
  I went to Best Buy thinking I would drop off my laptop computer for repair. I stood in line for 1hr and the lady tells me it would take @ 3 weeks and $80.00 just to check it. On top of that I would need to pay shipping and repairs would cost a couple hundred dollars. It added up to almost $450. I only paid $500 for the computer. I also, didn't like the fact I had to wait behind someone who didn't even have an appointment 😒
• BB

  Beth Bau

  Mar 18, 2026
  1.0
  The WORST, MOST FRUSTRATING tv buying experience. I wish I could give NEGATIVE stars. We bought a 70" Pioneer tv for Christmas. It has never worked properly. The sound intermittently goes out for no reason. After several hours and phone calls with customer service and help desk. They schedule Geek Squad. Took time off only for them not to show up but rather call and say that they are just going to order a new mother board. Reschedule and took time off again. This time for them to call and say the board arrived damaged and reschedule. Third times a charm I suppose because they finally came to the house and replaced the mother board. However they never actually tested the tv past turning it on because he said there was no way except time to see if it fixed the problem. It didn't. Now the tv is completely unwatchable. We kept getting an error code about the wifi connection. Google said it was a missing Sim card. More hours with customer service and help desk for them to say it was our wifi service. Called our provider and they checked all our equipment and gave it all the thumbs up. Back to customer service we went. He asked for an order # which at no time during all the calls had we been asked for one or given one. The guy then said there was nothing they could do without that number. More calls and hours later we learn through the help desk that the wrong mother board was installed. We purchased a 70" tv and we now have that tv but with a board for an 85" inch tv. More calls and Best Buy says the correct board for the tv is not available so they would just exchange it. We were scheduled for today, they arrived and left without the non-working tv. It is still here and no, we didn't get the exchange. First they said they brought the wrong tv, a console not a wall mount. Then they said they said they were only to pick up a tv and that we would have to schedule a delivery for later. Then they said we couldn't schedule delivery without the old tv but they couldn't wait until we dismounted it because it was supposed to have already been done. In the communications back and forth, dismounting was never mentioned nor did they require it the first time. Needless to say we are DONE. Done, done done. All we have been given is a run around for MONTHS over $400 lousy dollars. Save yourself time and money. Learn from us: shop somewhere else and don't buy Pioneer.