Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Watauga for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
287 reviews
5 stars
153
4 stars
36
3 stars
22
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness and patience of staff, others reported rude and unhelpful service.
Sales Experience
Several customers expressed frustration with misleading information regarding plans and fees, leading to dissatisfaction with the sales process.
Store Environment
The store is generally described as clean and welcoming, but some customers reported issues with staff availability and responsiveness.
Technical Support
Customers experienced delays and complications with technical issues, often requiring multiple visits or calls to resolve problems.
- MAMina AbdelmalekDec 31, 20251.0Stay away from this store and setup your account online or through Verizon customer service. They give customers wrong information to get them transferred from competitors. I was given wrong information on a discounted apple watch line by 2 different sales people on 4 different accounts, then I was surprised by the full price on the bill. When I went back to complain, they simply told me the discount is not on your current plan and you need to upgrade. They said we are sorry and we don’t know how this happened, BUT saying same thing by 2 different people on 4 different accounts is not a mistake, it’s a scam. I finally got a good deal when I contacted customer service and they upgraded one line to get the discount and they helped reduce the bill by other discounts. Be aware when you go to this store, read every paper and get everything documented. They will never mention the activation fees and you will be surprised at the end. Call customer service and ask them to waive the activation fees for you if you’re a new customer and getting new phones. I will never go to Verizon store anymore and will only do my business directly with customer service.
- DCDaniel CarterNov 28, 20251.0Zero stars, but have to at least rate 1 star so I can post. Went in for the 17 Pro and 17 Pro Max. Had everything lined up and just had to wipe my old phones and pay the sales tax on the new phones. Was instructed to go home to wipe them because Apple indicated that I had to be connected to a known WiFi (unsecured location at Verizon store). Went home, wiped the phones and was back within 10 minutes. Was told I would be put in the queue behind 5 other people. The guy who was helping me looked right at me and then carried on with his business like I didn’t exist. I had NO CELL PHONE SERVICE because he told me to wipe them, INCLUDING THE ESIM CARDS. Insane that they would expect me to stand there for at least another hour without access to ANYTHING just praying I could get my upgrades and be able to call my wife again. Left and went to the North Richland Hills location, which was amazing. Got both phones and was in and out in 30 minutes, start to finish. The Watauga location sucks. I’ll never go back. This is also a corporate location. Go to the retail locations, where they actually care about customer service.
- OROlivia RobinNov 16, 20255.0We had a complicated phone carrier switch over (because of something I did) and Ivan took so much time to help us get the best plan for my husbands phone. He made calls and crunched numbers and it was a pleasant experience despite the complications. So thankful to him and the store!
- RARicardo AguilarAug 9, 20255.0Very helpful staff took care of my phone upgrades. Sarah was extremely helpful
- GSGregory StricklenDec 8, 20195.0Kevin was outstanding
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Watauga?
The Verizon store in Watauga is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands does the Verizon store in Watauga offer?
The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Watauga store provide?
They provide mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Can I pick up my online order at the Verizon Watauga store?
Yes, you can choose in-store pickup or curbside pickup for your online orders.
Does Verizon Watauga offer same-day delivery?
Yes, same-day delivery is available in select areas for online orders.
How can I schedule an appointment at Verizon Watauga?
You can schedule an in-store appointment either through their website or by using the My Verizon app.
Where is the Verizon store in Watauga located?
It is located at 8450 Denton Hwy, Suite 100, Watauga, TX 76148.
What languages are supported at the Verizon Watauga store?
The store supports both English and Spanish languages.
Are there any nearby places to grab a smoothie before or after visiting Verizon Watauga?
Yes, Smoothie King and Jamba Juice are nearby smoothie bars where you can enjoy a refreshing drink.
Where can I find dining options close to Verizon Watauga?
Nearby dining options include Panda Express, Salad and Go, Rosa's Cafe, and Wingstop for a variety of fast and casual meals.
Are there financial services near Verizon Watauga?
Yes, Chase Bank, H&R Block, Western Union, and OneMain Financial are located nearby to assist with your financial needs.