Verizon

3.8
383 reviews
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Business Details

8450 Denton Hwy, Watauga, TX
76148, United States
(817) 605-9400
https://www.verizon.com/stores/details/texas/watauga/watauga-281302
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About

Cell Phone StoreElectronics Store
Visit our store at Watauga for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8450 Denton Hwy, Watauga, TX
76148, United States

Hours

Reviews

3.7
285 reviews
5 stars
153
4 stars
36
3 stars
22
2 stars
14
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude and unhelpful interactions.

Staff Performance

Several reviews highlighted specific employees who provided exceptional service, but there were also complaints about staff being dismissive or unprofessional.

Long Wait Times

Customers frequently mentioned long wait times for service, both in-store and on the phone, leading to frustration.

Billing Issues

Multiple customers reported confusion and dissatisfaction with billing practices, including unexpected fees and poor communication regarding charges.

Store Environment

The store environment received positive remarks for cleanliness and accessibility, although some customers noted issues with staff availability.
  • OR
    Olivia Robin
    Nov 16, 2025
    5.0
    We had a complicated phone carrier switch over (because of something I did) and Ivan took so much time to help us get the best plan for my husbands phone. He made calls and crunched numbers and it was a pleasant experience despite the complications. So thankful to him and the store!
  • IK
    Isbell Kortney
    Aug 27, 2025
    5.0
    Good offers and discounts available.
  • RA
    Ricardo Aguilar
    Aug 9, 2025
    5.0
    Very helpful staff took care of my phone upgrades. Sarah was extremely helpful
  • AG
    Andrew Gates
    Jun 10, 2025
    1.0
    I want to start out with saying, this is in no way the fault of the staff at the location. Nathan was very patient, did his best to help and explain what was going on, and stuck it out with us through the entire ordeal, delaying his break. But this will probably be the last time I do business with Verizon. Adding a line to an existing account, after I had already started to transfer from another carrier took close to 5 hours as I am writing this and still no resolution. If I did not have so much attached to this phone number, I would have walked out. This is absurdly ridiculous.
  • HS
    Hank Stelzig
    Jun 9, 2025
    5.0
    Nathan was solved a problem for me that I have been having gor over a week.
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Watauga?

The Verizon store in Watauga is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which mobile brands does the Verizon store in Watauga offer?

The store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.