Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5301 Bosque Blvd in Waco, TX 76710
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
395 reviews
5 stars
259
4 stars
41
3 stars
12
2 stars
17
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and unprofessionalism.
Store Experience
Many customers expressed dissatisfaction with the store's appearance and organization, noting it felt sparse and unwelcoming.
Knowledge and Helpfulness
Several reviews highlighted knowledgeable staff who provided thorough assistance, particularly in setting up devices and explaining options.
Billing Issues
Numerous complaints were made regarding unclear billing practices, unexpected fees, and issues with service changes that were not properly communicated.
Long Wait Times
Customers frequently mentioned long wait times for service, with some reporting being ignored or left unattended for extended periods.
- C4Counselor Lighthouse 4HopeOct 5, 20254.0The ladies answered my questions. There are a couple of things we forgot to do & check, but I am going to attempt to complete them. I left 4 out of 5 stars only because there is always room for improvement.
- TGTerry GamageSep 23, 20252.0customer service wasn't nearly as good as the last time I was there, but in defense of Verizon corporate office there was only one person there. So I brought the Galaxy s22 yall just sent me for free for starting a new line I will be returning it hope you don't charge me $50 restock fee cause that is way more than the phone is worth I have a 650 credit score surely you have do better
- RCRickey CaffeyAug 7, 20255.0Excellent customer service. When my SIM card stopped working, they fixed the problem at the store. It was worth the drive to avoid the Verizon AI chat robot, which can sometimes get you stuck in a loop on a complicated issue.
- NBnatisha brighamJul 28, 20251.0Trust me when I say horrible customer service. Smile, say hello or something. Make the customer feel welcome and want to continue shopping. These reviews can't be real.
- ARAshton RichmondJul 3, 20255.0Very respectful and kind employee! He is very patient and did a very thorough job.
Frequently Asked Questions About Verizon
Where is Russell Cellular located in Waco, TX?
Russell Cellular is located at 5301 Bosque Blvd, Ste 120, Waco, TX 76710.
What brands of mobile devices does Russell Cellular offer?
Russell Cellular offers devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Russell Cellular in Waco?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular offers in-store pickup services.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I contact Russell Cellular in Waco?
You can call them at +1 254-447-0062 or email waco.tx@russellcellular.com.
Are there any popular eateries near Russell Cellular in Waco?
Yes, nearby you can find Super Suppers, Pizza Hut, Panda Express, and Cotton Patch Cafe which are great options for dining before or after your visit.
What nearby stores can I visit along with Russell Cellular?
Lake Air Mall and Five Below are nearby shopping options that you might enjoy visiting along with Russell Cellular.
Are there any nearby services related to health or wellness around Russell Cellular?
Yes, nearby options include Beltone Hearing Center for health services, Action Behavior Centers for ABA therapy, and Scenthound for pet grooming needs.