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Brand Certified

Verizon

4.0
(400 reviews)

Business Details

5301 Bosque Blvd, Waco, TX
76710, United States
(254) 447-0062
https://www.russellcellular.com/store-locations/waco-tx

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5301 Bosque Blvd in Waco, TX 76710

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
5301 Bosque Blvd, Waco, TX
76710, United States

Hours

Reviews

4.0
400 reviews
5 stars
262
4 stars
40
3 stars
12
2 stars
18
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and unprofessional service.

Store Experience

Several customers noted that the store is not a corporate Verizon location, leading to confusion and dissatisfaction with service and fees.

Sales Practices

There are complaints about unclear pricing and additional fees being charged without proper disclosure, leading to frustration among customers.

Staff Knowledge

While some employees were recognized for their knowledge and helpfulness, others were criticized for being uninformed and unhelpful.
  • CM
    Cody Miller
    6 days ago
    5.0
    Great service
  • C4
    Counselor Lighthouse 4Hope
    Oct 5, 2025
    4.0
    The ladies answered my questions. There are a couple of things we forgot to do & check, but I am going to attempt to complete them. I left 4 out of 5 stars only because there is always room for improvement.
  • TG
    Terry Gamage
    Sep 23, 2025
    2.0
    customer service wasn't nearly as good as the last time I was there, but in defense of Verizon corporate office there was only one person there. So I brought the Galaxy s22 yall just sent me for free for starting a new line I will be returning it hope you don't charge me $50 restock fee cause that is way more than the phone is worth I have a 650 credit score surely you have do better
  • TM
    Teresia Maddox
    Feb 7, 2022
    5.0
    My thanks to Thomas, who was knowledgeable, efficient, and kind. Verizon is lucky to have him!
  • AH
    Amanda Howard
    Mar 28, 2021
    1.0
    Not knowledgeable.. got the run around . Desiree didn't know how to pay on a discounted account, called me back to do refund . Now I have to wait 3 to 5 days to receive the refund . This is after I tried to pay cash 3 days prior and was told they didn't accept cash. Today I was asked cash or card.

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