Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,744 reviews
5 stars
1,539
4 stars
644
3 stars
256
2 stars
93
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported long wait times and unhelpful interactions.
Product Availability
Several customers expressed frustration with the lack of stock for specific items, leading to disappointment and the suggestion to shop online instead.
Geek Squad Experience
Experiences with Geek Squad were varied, with some customers appreciating the assistance while others reported long wait times and unresolved issues.
Store Cleanliness
The store was generally noted as clean and organized, contributing positively to the shopping experience.
Pricing Issues
Customers raised concerns about pricing discrepancies and the refusal to honor price matches, leading to dissatisfaction.
- PPPP Powell6 days ago1.0Purchased a stove from Best Buy(in Waco) was told it would be in on Wednesday, they called this morning(Tuesday), and said your stove is in. Went to pick it up, got there, gave them my name, the customer service guy gets the stove loads it in the truck, I get the stove home, unloaded and opened the box. It is NOT the stove I ordered. I call the store # to get connected to a call center and they tell me I have to go to the store to settle the complaint. I ask the customer service call center to connect me to the store directly to be told they can't do that. I live an hour away and had to hire someone with a truck to pick up the stove. They are not available this evening to take it back. Best Buy - I am very disappointed in your customer service
- MKMark KylarJan 1, 20261.0Customer service? Agent on sales floor seemed annoyed at questions. Could've easily sold us a TV had he inquired about what we were looking for. Seemed like he mostly wanted us to go away. We did.
- TTTimDec 26, 20255.0Bought an item, great sales help explained the product's features perfectly.
- JSJosé SuárezDec 17, 20251.0I would like to share my review because this place needs customer service improvement I was 15 minutes waiting just to see if anybody wants to help me finally somebody ask me if I need something I tell him that I want to see a cellphone he told me sure and then after 15 minutes I saw the same person chatting with others best buy employees the customer service of this place is awfull and then I was looking around me several customer waiting and more employees was chilling and chatting very disappointed about this place. Best buy great store but they have to improve the customer service or just hire people that is interested about their customers.
- JFJacqueline FrancoDec 12, 20251.0The worst customer service, the manager wouldn’t even speak to me because “he’s so busy” I went in to claim a new phone bc my Samsung phone unfortunately broke. I had the original receipt of proof of purchase and proof of protection plan that I paid over $200. Well the employees gave me the run around to go onto a Best Buy website with no information to inquire about receiving a new phone. Let me tell you, it was only a 1800 number where their representatives also give you the run around and refuse to help. It’s a shame this million dollar business lies to their customers and refuse to help after purchasing extra protection. I’ve sent emails to corporate and never received a response either. The employees were no help from the very beginning. DO NOT PURCHASE EXTRA PROTECTION because they are stealing your money!! You will regret it and deal with this mess as well!
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Waco, TX?
Best Buy in Waco, TX is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Waco offer curbside pickup for orders?
Yes, Best Buy in Waco offers curbside pickup services allowing customers to conveniently pick up their orders without entering the store.
What types of products can I buy at Best Buy in Waco?
You can shop for TVs, computers, appliances, cameras, and many other electronics and home products at Best Buy in Waco.
Does Best Buy Waco provide Geek Squad support and repair services?
Yes, Best Buy Waco offers expert advice and Geek Squad support including service and repair for electronics and computers.
Can I shop inside the Best Buy store in Waco?
Yes, Best Buy in Waco has in-store shopping available along with in-store pickup options.
What is the address and contact number for Best Buy in Waco?
Best Buy is located at 4627 S Jack Kultgen Expy, Waco, TX 76706. You can contact them at +1 254-662-2154.
Are there any nearby stores where I can find office equipment or printing services near Best Buy Waco?
Yes, near Best Buy Waco you can visit Office Depot - Waco 2709 and Office Depot Print & Copy for office equipment, IT support, and printing services.
Which restaurants are located near Best Buy in Waco if I want to eat before or after shopping?
Near Best Buy you can dine at Old Chicago Pizza & Taproom, Umiya Sushi Waco, and Nothing Bundt Cakes for delicious food and desserts.
Where can I shop for furniture and home goods near Best Buy Waco?
Nearby furniture and home goods stores include Havertys Furniture, Bed Bath & Beyond, Cost Plus World Market, and World Market.
Does Best Buy in Waco accept debit cards and offer electronics recycling?
Yes, Best Buy in Waco accepts debit card payments and provides electronics recycling services.