Best Buy

Reviews

• CW

  Carolyn Wren

  3 days ago
  1.0
  My grandchildren received a grant from state for use of electronic devices to assist in their education. My daughter ordered them each and iPad along with headphones. Best never provided a tracking number for the four items, and only the headphones arrived. When my daughter inquired they claimed they were both put in same box. Refused to investigate I mean refused. Someone who works for them is a thief or the shippers. Refusing to investigate theft of item purchased by the state education fund. We are reporting theft and requesting they be banned as a vendor for state. Disgraceful. I will never purchase anything from this company again. I have bought from many times but be warned they should have insured that package and investigated the missing expensive items. Cover up about to get uncovered.
• GA

  gilbert arriaga

  Feb 24, 2026
  5.0
  Awesome place with everything you could want electronics...I think I may buy some stocks in this company.
• RT

  Ryan Tullis

  Feb 20, 2026
  5.0
  Greg Cox was hands down the best and most helpful associate I've ever dealt with in 30+ years!
• PW

  Paris Williams

  Jan 31, 2026
  1.0
  I am writing to formally express my dissatisfaction with the handling of a highly anticipated Pokémon card release at my local Best Buy location. I arrived at the store at approximately 9:20 a.m., well ahead of the 10:00 a.m. opening, after confirming online that this release would be subject to clear purchasing limits—a standard and reasonable practice for high-demand, limited-quantity items. By the time the doors opened, there were already 20 to 30 customers lined up, many of them families and even children who had been waiting patiently with genuine excitement. From the outset, the issue was not demand—it was preparedness. Despite the limits being clearly communicated online, store staff appeared uncertain and inconsistent regarding how many units were available and what the per-customer limit should be. This uncertainty culminated in a staff member informing customers that four units per person were permitted, despite there being an estimated 20 total packs on the shelf. Predictably, this decision resulted in the product being completely depleted by the time customers near the front—including myself, positioned roughly seventh or eighth in line—had an opportunity to purchase a single unit. The most disheartening part of this experience was not my own inability to purchase the product, but witnessing children and families behind me leave empty-handed, some visibly confused and disappointed. These were customers who did everything right: they showed up early, followed the rules, and trusted that Best Buy would execute a fair and organized release. This situation could have been avoided entirely with: Proper staff briefings prior to opening Clear enforcement of published purchase limits Basic inventory awareness and crowd management Instead, what should have been an exciting and memorable morning turned into a case study in poor communication and preventable customer frustration. I want to be clear: this review is not written out of entitlement, but out of expectation. Best Buy positions itself as a reliable national retailer capable of handling high-demand releases. On this occasion, that standard was not met. I hope this feedback reaches someone willing to reflect on how future releases are handled—not just for collectors like myself, but for the families and children who look forward to these moments and deserve a fair experience. Respectfully, Paris
• MG

  Mark Grim

  Jan 29, 2026
  3.0
  Purchased a new TV online went to pick it up brought it home. Upon opening I could tell that it had been opened already by someone. I proceeded to take the box off the top and took the box top off, only to find that the power cord was missing. It was obviously either a return or a store display model, I'm leaning toward the latter. When the gentleman were loading it up into my truck I specifically asked him if that had ever been open before and they said no. It wasn't just sold as an open box. So I had them pick it up and they replaced it and it seems to be going okay so far other than the TV seems to be rebooting for no reason I'm hoping this is because I'm just kidding it set up if it continues I'll have to contact them again. The black screen with TCL shows up and sometimes it just stays there and I have to unplug the TV.

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