Cricket Wireless Authorized Retailer

Reviews

• AM

  Aldert Mata

  Jan 3, 2026
  1.0
  El lunes pasado fui a esta tienda de Cricket para cambiarme de AT&T y activar dos líneas nuevas, solicitando el plan de $75 para ambas. Le pregunté al encargado llamado Noel en tres ocasiones si realmente era ese plan, y él me confirmó que sí, así que acepté el contrato con confianza. Cuando llegó el momento de pagar, me dijeron que el total era de $189, sin explicar por qué. Pedí el recibo para entender esos cargos extras, pero Noel solo me dijo que me lo enviarían por mensaje de texto y no me lo proporcionaron en el momento. Al día siguiente, al revisar la app de Cricket, me di cuenta de que me habían asignado un plan más caro, de $90, y además un seguro por línea que nunca solicité ni me mencionaron. Esto hizo que la factura fuera mas elevada. Cuando volví a la tienda, Noel reconoció su error y me dijo que me iban a dar un crédito de $60 para el siguiente mes por los cargos extras que me hicieron, pero al checar la app mas tarde, solo se reflejaron $24. En resumen, la experiencia fue bastante frustrante. La atención de Noel dejó mucho que desear, y por ahora me quedaré con Cricket, pero no lo recomendaría a nadie. Last Monday, I went to this Cricket store to switch from AT&T and activate two new lines, requesting the $75 plan for both. I asked the representative, named Noel, three times if it was really that plan, and he confirmed it every time, so I agreed to the contract with confidence. When it was time to pay, I was told the total was $189, without a clear explanation as to why. Right there, I asked for the receipt to see what I was being charged for, but Noel told me it would be sent by text message and did not provide it in person. When I checked the message, it only showed the total amount, with no breakdown of the charges. The next day, after checking the Cricket app, I realized they had put me on the more expensive $90 plan, and also added insurance for each line that I never requested and was never told about. That is why the charge ended up being so high. I went back to the store and Noel acknowledged his mistake and told me I would receive a $60 credit for the extra charges to use toward my next bill since they could not issue a refund. However, when I checked the app later, only $24 appeared as a credit, and to this day that is still the amount showing. In summary, the experience was very frustrating. Noel’s customer service left a lot to be desired, and there was a clear lack of professionalism and transparency. For now, I will stay with Cricket, but I would not recommend it.
• AG

  Ashley Gonzalez

  Dec 9, 2020
  5.0
  Very nice Lady.

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