Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Store Condition
Store cleanliness and organization received positive feedback, but some customers noted it felt old and run down.
Product Availability
Customers appreciated the variety of products available, though some experienced issues with stock and online ordering.
Return Policy
Many customers expressed frustration with the strict return policy and lack of flexibility in handling returns.
SA
Sheila Adams
3 days ago
1.0
I bought 2 air conditioners from best in Victoria Texas a month ago. Best buy sent me a email saying when they would be delivered by fedex not them. When they delivered them we put one in the window turned it on a terrible perfume came out of the air conditioner. I called them they picked up the air conditioner that was defected. That was a week ago i called this last week to be informed they could not find it. Finally i received a tracking number from fedex. Yesterday the tracking system said it was in Arkansas headed to Kentucky. Today that air conditioner was delivered back to my house. I returned it again. I called Best Buy in Victoria texas. I was on hold for 45 minutes just to be told a supervisor would call be back. I still have not heard from anyone.
ZS
Zack Stephens
3 days ago
2.0
Staff are pretty dismissive of people asking questions an who are looking for help and when they do finally help you they've got no clue what there talking about more than half the time. Good products though.
WV
William VanWyck
4 days ago
5.0
Excellent customer service
PP
Punki
Feb 19, 2026
1.0
On February 11th, my husband and I went into Best Buy in Victoria, TX to purchase outdoor speakers for our property. We were initially looking in the $300–$400 range, but after being shown a much more expensive model (around $865), we decided to stretch our budget because we loved the sound and were told it would be worth it.
The store did not have it in stock and would not allow us to purchase the demo unit. We were told it would arrive within two days.
It is now February 19th. The tracking has shown it sitting in Austin since the 15th. After multiple days of no updates, I contacted customer service. After being transferred around, I was finally told it won’t arrive until February 26th.
That is NOT what we were told in store.
We rearranged plans and expected this product for a weekend gathering. We stretched our budget significantly based on what the salesman told us. The lack of accurate communication and follow-through is extremely disappointing.
If the delivery timeline had been honest from the start, we would have made a different decision.
Very frustrated with how this was handled!!
PS
Perry Summers
Feb 13, 2026
5.0
Nice selection.
Maura was very professional and courteous
What are the regular operating hours of Best Buy at 7802 N Navarro St, Victoria, TX?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services?
No, Best Buy does not currently offer curbside pickup at this location.
Can I get my electronics repaired at Best Buy in Victoria, TX?
Yes, Best Buy provides service and repair for electronics at this location.
What types of products can I shop for at Best Buy?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy.
Does Best Buy accept debit cards and checks as payment methods?
Yes, Best Buy accepts both debit cards and checks for payment.
Is an appointment required for shopping or services at Best Buy?
No, appointments are not required for shopping or services at Best Buy.
Where can I find sporting goods near Best Buy Victoria?
Hibbett Sports, a shoe and sporting goods store, is nearby where you can shop for sportswear and equipment.
What clothing stores are located near Best Buy at 7802 N Navarro St?
Nearby clothing stores include Nat and Jack Boutique, rue21, Aéropostale, Maurices, francesca's, and Claire's, offering a range of men's and women's fashion.
Are there any jewelry stores near Best Buy Victoria where I can shop before or after visiting?
Yes, nearby jewelry stores include Zales, James Avery Artisan Jewelry, Daniel's Jewelers, Kay Jewelers, and Spencer's for gifts and accessories.
What local places can I visit near Best Buy for beauty and spa services?
Regis Salon, Bonita Brow Bar, Express Nails, and Next Level Haircuts LLC are nearby salons and beauty spas you might consider visiting.
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