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Best Buy

4.2
(1183 reviews)

Business Details

7802 N Navarro St, Victoria, TX
77904, United States
(361) 580-1800

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
7802 N Navarro St, Victoria, TX
77904, United States

Hours

Reviews

4.2
1,183 reviews
5 stars
672
4 stars
253
3 stars
126
2 stars
35
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.

Store Condition

Store cleanliness and organization received positive feedback, but some customers noted it felt old and run down.

Product Availability

Customers appreciated the variety of products available, though some experienced issues with stock and online ordering.

Return Policy

Many customers expressed frustration with the strict return policy and lack of flexibility in handling returns.
  • SA
    Sheila Adams
    3 days ago
    1.0
    I bought 2 air conditioners from best in Victoria Texas a month ago. Best buy sent me a email saying when they would be delivered by fedex not them. When they delivered them we put one in the window turned it on a terrible perfume came out of the air conditioner. I called them they picked up the air conditioner that was defected. That was a week ago i called this last week to be informed they could not find it. Finally i received a tracking number from fedex. Yesterday the tracking system said it was in Arkansas headed to Kentucky. Today that air conditioner was delivered back to my house. I returned it again. I called Best Buy in Victoria texas. I was on hold for 45 minutes just to be told a supervisor would call be back. I still have not heard from anyone.
  • ZS
    Zack Stephens
    3 days ago
    2.0
    Staff are pretty dismissive of people asking questions an who are looking for help and when they do finally help you they've got no clue what there talking about more than half the time. Good products though.
  • WV
    William VanWyck
    4 days ago
    5.0
    Excellent customer service
  • PP
    Punki
    Feb 19, 2026
    1.0
    On February 11th, my husband and I went into Best Buy in Victoria, TX to purchase outdoor speakers for our property. We were initially looking in the $300–$400 range, but after being shown a much more expensive model (around $865), we decided to stretch our budget because we loved the sound and were told it would be worth it. The store did not have it in stock and would not allow us to purchase the demo unit. We were told it would arrive within two days. It is now February 19th. The tracking has shown it sitting in Austin since the 15th. After multiple days of no updates, I contacted customer service. After being transferred around, I was finally told it won’t arrive until February 26th. That is NOT what we were told in store. We rearranged plans and expected this product for a weekend gathering. We stretched our budget significantly based on what the salesman told us. The lack of accurate communication and follow-through is extremely disappointing. If the delivery timeline had been honest from the start, we would have made a different decision. Very frustrated with how this was handled!!
  • PS
    Perry Summers
    Feb 13, 2026
    5.0
    Nice selection. Maura was very professional and courteous

Frequently Asked Questions About Best Buy

What are the regular operating hours of Best Buy at 7802 N Navarro St, Victoria, TX?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy offer curbside pickup services?

No, Best Buy does not currently offer curbside pickup at this location.

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