Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3816 Hwy 64 W. in Tyler, TX 75704
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
177 reviews
5 stars
128
4 stars
15
3 stars
4
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, particularly highlighting employees like Kevin, Vicente, and Daisy.
Service Delays
Several reviews mentioned long wait times and slow service, with some customers expressing frustration over spending hours in the store.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor service, unhelpful staff, and unresolved issues.
Store Management
Feedback indicated issues with store management, including lack of assistance during busy times and unprofessional behavior from some managers.
Product Knowledge
Customers appreciated the staff's ability to explain options and troubleshoot issues, although some felt that not all employees were equally knowledgeable.
- DSDexter Simpson4 days ago5.0She was very nice and patient and explained my various options. I would highly recommend her
- APAnissa PearsonSep 20, 20251.0Came in to this location & the young lady had a terrible vibe to her, monotone & honestly took away the excitement I had to switch from AT&T to Verizon and get the pixel xl. We left in less than 3 minutes.
- VBVicki BoltonSep 18, 20255.0We arrived shortly after opening. We needed to get new phone and internet service with new cell phones. The employee that helped us was Vicente. He was very knowledgeable, helpful, and very, very patient. My phone was an iPhone 6s that had not been updated in about two years. It took a pretty good while to get things done due to that. Vicente spoke to us about different subjects, keeping us entertained while my phone took forever to do whatever it needed to do so that we could transfer info to get new phones. We were there for around three hours dealing with my phone more than anything else. I highly recommend this store. We are very happy with the service we received and this is the only store we will use for anything regarding our services.
- DWDebi WalkerSep 15, 20254.0My phone died Time for a new one. The guy that helped took his time with me explaining the phone, how it worked. He went over cost and assecories. I am very happy with phone and the service I received
- MMMarkeith MccuinAug 26, 20251.0Wasn't all that
Frequently Asked Questions About Verizon
What products does Verizon at 3816 Hwy 64 W in Tyler offer?
This Verizon Authorized Retailer offers Verizon Wireless products, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans.
What are the store hours for the Verizon retail location in Tyler, TX?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does this Verizon location provide in-store and curbside pickup services?
Yes, in-store pickup and curbside pickup services are available at this location for customer convenience.
What payment methods are accepted at Verizon in Tyler?
They accept American Express, Cash, Discover, Mastercard, and Visa payment options.
Is the Verizon store in Tyler wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I schedule an appointment or manage my services for this Verizon location?
You can schedule and manage your services using the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011 or visit https://m.vzw.com/naR38wFT?locationcode=Q525601.
What is the contact email and phone number for the Verizon Authorized Retailer in Tyler, TX?
You can reach them via email at tyler2.tx@russellcellular.com or by phone at +1 903-787-8881.
Where is the Verizon store located in Tyler for easy access?
The store is located at 3816 Hwy 64 W, Tyler, TX 75704, USA.
What are some nearby stores or services around the Verizon Store in Tyler?
Nearby places include Kapok Vapor, Vape center, Dynasty Massage Spa, Cato Fashions clothing store, T-Mobile store, Sally Beauty, GameStop, and Payless ShoeSource among others, providing customers options for shopping and services before or after your visit.
How can customers combine a visit to Verizon with nearby entertainment or dining options in Tyler?
Customers can visit nearby spots like State Highway 64 Tyler - GameStop for gaming entertainment or enjoy food at Vietnamese Pho Restaurant and Pizza Hut located nearby for a meal before or after shopping at Verizon.