Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Tyler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
543 reviews
5 stars
280
4 stars
95
3 stars
45
2 stars
24
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and lack of assistance from staff.
Staff Knowledge
Several reviews highlighted a lack of knowledge among employees, leading to unresolved issues and misinformation.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and efficiency.
Long Wait Times
Customers frequently mentioned long wait times for service, contributing to frustration during their visits.
Store Environment
Some reviews noted a lack of professionalism and organization within the store, affecting overall customer satisfaction.
- DSDemi SmithOct 14, 20251.0Will not help you in the store. The manager is very rude. Didnt want to deal with me when I came in. Do not come to this location.
- DJDan JenkinsSep 30, 20251.0It was a horrible experience! When opening we waited outside then they guy comes and unlock the door and not hold it open when you have people waiting by the front door. After that. Having to wait hours and being lied to is messed up. Saying we have to wait 6 months for our phones when all we had to do was show proof of identity. There customer service sucks and I wouldn’t recommend anyone to go to this one
- JFJack FrostSep 12, 20255.0Received a great deal on a new phone. You need something done talk to Julian. Give this man a raise!
- CMCalet MedinaJun 4, 20251.0This place is the worst costumer service ever deserves no stars
- JJJustinMay 31, 20251.0Went to get a watch fixed the guys there and the manager on duty told me if I got the two new lines it would make my bill go down like 10 dollars so long story short I did and 3 month later now my bill is 50 dollars more and im out of my 30 day window to return the product they lied to me about and this is a corporate store and even corporate wont do anything I've been with verizon for around 15 years and this is the crap they do mis lead and lie then tell me on the phone they can't do anything about the fact that their employee lied to me about it to get me to sign a contract it's bull stay away from Verizon go with at&t that's my plan when I told the supervisor how was I to know the contract wasn't met on their side before 30 days if everything was right till now (90) days past to return it before the 30 day warranty that alone is crooked and all they can do to fix it is take all my plans and reduce them to get it back to where I was originally paying again horrible company stay away
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Tyler?
The Verizon store in Tyler offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon location at 1016 W Southwest Loop 323 in Tyler?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment or pick up my order at this Verizon store?
Yes, you can schedule an in-store appointment online and choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of services does this Verizon store provide?
This Verizon store offers mobile plans, wireless internet plans, and voice plans to meet your wireless and home internet needs.
Does the Verizon store accept debit cards and mobile NFC payments?
Yes, the store accepts debit cards and mobile NFC payments, and does not require cash only.
What are some nearby places of interest around the Verizon store in Tyler?
Nearby you can find Kawa's Hibachi Grill & Lounge for dining, Regions Bank and Western Union for financial services, and Discount Tire for automotive needs.
Are there health and medical facilities close to the Verizon store?
Yes, nearby medical centers include Trina Health of Tyler, East Texas Children's Therapy Services, and the Occupational Medicine Center.
How can nearby transportation and mobility services benefit Verizon customers?
The North East Texas Regional Mobility Authority - NET RMA is nearby, helping with transportation needs, making it easier to reach the Verizon store.
What payment options does the Verizon store in Tyler accept?
The store accepts payments via check, debit card, and mobile NFC, providing customers with multiple convenient options.
Are there any nearby places where I can shop or relax before or after visiting the Verizon store?
Yes, you can visit Terry's Ivan Smith Furniture for shopping or Kawa's Hibachi Grill & Lounge to relax and enjoy a meal before or after your visit.