Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tyler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
546 reviews
5 stars
280
4 stars
95
3 stars
45
2 stars
24
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers feeling ignored, mistreated, or misinformed by staff.
Staff Knowledge
While some customers praised individual employees for their helpfulness and knowledge, others reported a lack of training and professionalism among staff.
Store Experience
Customers frequently mentioned long wait times and disorganized service, leading to frustration during their visits.
Product Issues
Several reviews noted problems with products sold, including misleading information about promotions and issues with device compatibility.
- KCKorbyn CooperDec 20, 20251.0Impossible to contact the store via the phone number. You get an automated message which stops responding and hangs up on you.
- TBTrevor BonhamDec 19, 20251.0Terrible customer service. Not interested in helping with our plans at all. Didn’t ask our names to look up our plans to help.
- JBJennifer BeckDec 19, 20251.0Very uninterested in helping. Terrible customer service.
- DSDemi SmithOct 14, 20251.0Will not help you in the store. The manager is very rude. Didnt want to deal with me when I came in. Do not come to this location.
- DJDan JenkinsSep 30, 20251.0It was a horrible experience! When opening we waited outside then they guy comes and unlock the door and not hold it open when you have people waiting by the front door. After that. Having to wait hours and being lied to is messed up. Saying we have to wait 6 months for our phones when all we had to do was show proof of identity. There customer service sucks and I wouldn’t recommend anyone to go to this one
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Tyler?
The Verizon store in Tyler offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon location at 1016 W Southwest Loop 323 in Tyler?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment or pick up my order at this Verizon store?
Yes, you can schedule an in-store appointment online and choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of services does this Verizon store provide?
This Verizon store offers mobile plans, wireless internet plans, and voice plans to meet your wireless and home internet needs.
Does the Verizon store accept debit cards and mobile NFC payments?
Yes, the store accepts debit cards and mobile NFC payments, and does not require cash only.
What are some nearby places of interest around the Verizon store in Tyler?
Nearby you can find Kawa's Hibachi Grill & Lounge for dining, Regions Bank and Western Union for financial services, and Discount Tire for automotive needs.
Are there health and medical facilities close to the Verizon store?
Yes, nearby medical centers include Trina Health of Tyler, East Texas Children's Therapy Services, and the Occupational Medicine Center.
How can nearby transportation and mobility services benefit Verizon customers?
The North East Texas Regional Mobility Authority - NET RMA is nearby, helping with transportation needs, making it easier to reach the Verizon store.
What payment options does the Verizon store in Tyler accept?
The store accepts payments via check, debit card, and mobile NFC, providing customers with multiple convenient options.
Are there any nearby places where I can shop or relax before or after visiting the Verizon store?
Yes, you can visit Terry's Ivan Smith Furniture for shopping or Kawa's Hibachi Grill & Lounge to relax and enjoy a meal before or after your visit.