Verizon

3.8
311 reviews
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Business Details

8988 S Broadway Ave, Tyler, TX
75703, United States
(903) 535-9200
https://www.verizon.com/stores/details/texas/tyler/tyler-village-1133210
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About

Cell Phone StoreElectronics Store
Visit our store at Tyler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8988 S Broadway Ave, Tyler, TX
75703, United States

Hours

Reviews

4.0
203 reviews
5 stars
123
4 stars
26
3 stars
13
2 stars
8
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.

Staff Knowledge

Many customers noted that staff members were knowledgeable and able to assist with various issues, although there were instances of staff lacking understanding or providing incorrect information.

Wait Times

Several reviews mentioned excessive wait times, both for service in-store and for phone support, leading to frustration among customers.

Sales Practices

There are complaints about high-pressure sales tactics and misleading information regarding plans and pricing, which left some customers feeling dissatisfied.

Store Environment

The store environment received mixed reviews; while some appreciated the cleanliness and organization, others reported feeling ignored or unwelcomed.
  • SS
    Sandra
    Nov 17, 2025
    1.0
    I'm disgusted by the behavior of the management at this location. The manager, I believe his name was Caden, helped my parents and was incredibly rude to them. They are older, one of them just got out of the hospital and couldn't remember how to describe the issues with their phones in that instant. Rather than treating them with any shred of dignity, or the obvious, being patient, Caden, made fun of the fact that they couldn't describe in the moment what they needed help with. They were eventually able to get the help that they needed, but had to suffer the arrogance of this individual who claims he's the manager. Not that managing a Verizon is any achievement, but you would think that anyone in that position would have the common sense to not insult people to their faces. For anyone visiting this location, please have your questions ready, we don't want to waste Caden's precious time.
  • TY
    Tyeshia Young
    Nov 9, 2025
    1.0
    Very unprofessional, only good thing was the the rep who assisted me was very nice and kind, I believe his name was axel, very great guy, the manager gretel was very rude, was not helpful at all. Basically didn’t seem eager to help me so I made the switch. Not very satisfied
  • RW
    Razak Around The World
    Oct 16, 2025
    5.0
    MR. JOSH Wonderful Service
  • CD
    colinda dominey
    Oct 6, 2025
    5.0
    The wait was excessive but Jay was absolutely fabulous. He gave customer service that is very rare in today’s market. Such a nice young man who went out of his way to make sure everything was right.
  • LB
    Les Bentley
    Oct 2, 2025
    5.0
    Really like this store. They have everything you'd want and the service is above par.
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Frequently Asked Questions About Verizon

What are the operating hours of Verizon in Tyler?

Verizon in Tyler is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store in Tyler located?

The Verizon store is located at 8988 S Broadway Ave, Ste 110, Tyler, TX 75703.