Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Tomball’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
727 reviews
5 stars
671
4 stars6
3 stars4
2 stars7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, particularly highlighting employees like Desiree, Jose, and Z for their helpfulness and professionalism.
Knowledgeable Staff
Several reviews noted the staff's knowledge about products and services, with specific mentions of employees like Desiree and Chris who provided clear explanations and assistance.
Positive Experiences
Numerous customers reported positive experiences, often mentioning how staff made them feel valued and cared for during their visits.
Mixed Reviews on Honesty
Some customers expressed concerns about transparency regarding pricing and promotions, indicating experiences where they felt misled about costs.
Store Environment
The store environment received mixed feedback, with some customers appreciating the cleanliness and organization, while others noted issues with wait times and staff attentiveness.
- SBScott Brown2 days ago5.0Jose Medina has done an excellent job in working with me to acquire a new phone and resolve an issue with billing.
- RLRonald Lee4 days ago5.0Jose Medina was very polite and explained your offerings very well.
- AFAva Falabella6 days ago1.0I do not post often ,but I felt a responsibility to let customers know that my experience at this location was not favorable. First, wanted to let you know that this store is an Authorized Retailer not a Verizon corporate store and they operate differently. Second I googled Verizon stores and it explain that authorized retailers may have less training than corporate stores and it was very apparent as the process of getting a new phone seemed foreign to them. There were two employees that stood out and not in a good way. The employee we purchased our phone from gave us the run around. I had to call him back instead of the other way around. The last thing he said was he would text us the information on who to contact at Verizon and that never happened! Another employee at the same location we interacted with ; he could not have been more rude! He said we were supposed to pay for our phones the day we gave them to the employee we previously were working with. We told him we did what we were told by his store and he said “I cannot help you what done is done!” Unless these employees get additional training and adjust their attitudes I would not recommend visiting this store.
- TRTerri RiveraNov 8, 20255.0Excellent service! I just had one of the best customer service experiences ever!! Ibrahim assisted me in upgrading my iPhone and adding my mother‘s phone to my account. All with the bonus of a new iPad. Ibrahim was professional, patient and extremely knowledgeable on the different features on the phones and the plans that would work best for me. I left feeling like I’ve gotten such a great deal. I greatly appreciate the extra time he spent with me and my mother to get us all set up!!
- GMGeorgina MonetteOct 21, 20255.0Desiree is the best lady in all the Verizon stores! She made my experience seamless! Anyone looking to upgrade or add service, go and visit Desiree, she makes you feel like family! 😊
Frequently Asked Questions About Verizon
What services does the Verizon store at 25840 Kuykendahl Rd offer?
The Verizon store provides wireless sales consultations, helps upgrade phones like Apple iPhone, Samsung Galaxy, Google Pixel, or Motorola, and offers Verizon plans, wireless accessories, and exclusive services.
What brands of mobile phones are available at this Verizon location?
The store carries brands including Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
What are the store hours for the Verizon at 25840 Kuykendahl Rd?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. On October 31, 2025, it will be open from 9:00 AM to 7:00 PM.
Does this Verizon store require appointments?
No, appointments are not required but customers can call to make one if desired.
What payment methods are accepted at this Verizon location?
Payment options include American Express, Discover, Mastercard, and Visa.
Can I pick up my online order at this Verizon store?
Yes, in-store pickup is available at this location.
Are there any nearby dining options where I can eat before or after visiting the Verizon store?
Yes, nearby dining options include El Kiosko for ice cream and fast food, Akashi for sushi and Asian cuisine, and Taco Inn and Churrería Porfirio for Mexican food and smoothies.
What healthcare facilities are located near the Verizon store?
Nearby healthcare options include Walmart Care Clinic, Next Level Urgent Care - The Woodlands, and Creekside Pediatric Dentistry for medical and dental care.
Where can I find banking and financial services near the Verizon store?
Regions Bank and Western Union are nearby and offer banking, ATM, and money transfer services.
Are there any beauty or wellness services close to the Verizon store?
Yes, Great Clips offers hair salon services, QB Nails & Lounge provides beauty and nail services, and Royal Thai Therapeutic Massage offers massage therapy nearby.