Business Details
14090 Fm-2920, Tomball, TX
77377, United States
Certified by Verizon • Feb 22, 2026
(281) 351-2229
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/texas/tomball/tomball-342128
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tomball for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
364 reviews
5 stars
187
4 stars
34
3 stars
13
2 stars
25
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including lack of assistance, rude staff, and unhelpful management.
Staff Performance
While some staff members received praise for their helpfulness and knowledge, others were criticized for being dismissive and unprofessional.
Store Management
The store management was frequently mentioned negatively, with reports of rudeness and lack of support for both customers and employees.
Wait Times
Customers expressed frustration with long wait times and inadequate staffing, leading to a negative shopping experience.
Product Availability
Several reviews noted issues with product availability and order fulfillment, contributing to customer dissatisfaction.
- CMChop's Water Well Service Andrew MitchamFeb 18, 20265.0We had such a wonderful experience with Lacy at Verizon. My mom is deaf and cannot hear or speak, and Lacy went above and beyond to make sure she felt comfortable and understood throughout the entire process. She was patient, kind, and incredibly respectful. Lacy communicated with my mom through me on FaceTime and also used pen and paper to make sure everything was clear. She never rushed us and truly made the experience smooth and stress-free. It meant so much to see someone take the time to ensure my mom was fully included in the conversation. Thank you, Lacy, for your professionalism, compassion, and outstanding customer service. You made what could have been a stressful situation a really positive one!
- TDTricia DoddsFeb 6, 20265.0I had a great experience today at the Verizon - Tomball location! The Salesman, Matthew (Matt) King greeted me at the door with a very welcoming smile. It was a great first impression for Verizon! I was having issues with my iPhone. For some reason, my Apple Settings were grayed out and I was not able to use my “Find My” app. Last night, my cat did not come home. He wears an Apple AirTag so I can track him on the “Find My” app. It wasn’t working! That was not good timing. I had anticipated on having to spend quite a bit of time at Verizon, trying to get this issue resolved. Nope! Matt has been very well-trained by Verizon! He was able to fix it in about 10 minutes! Seriously, I expected to spend at least an hour at Verizon. There was NO waiting and Verizon has hired professional, experienced and customer-service motivated sales professionals at the Verizon-Tomball, TX location. Thank you Verizon and especially Matt King! Great work! Tricia Doddsl
- AHamber henleyFeb 5, 20265.0Entire staff has a great attitude towards costumers and each-other. Lacie specifically helped us. She’s awesome. We came in to switch over from t mobile and she helped us get a much better rate per line. Thanks again y’all!
- TMTabitha MarueJan 14, 20265.0Nigel went above and beyond for me, I will go to this store if i have any more issues thank you much!!!! Yall made my day!!! 1.13.26
- YSYaneshia SmithJan 5, 20265.0Matt did an amazing job! Making sure that my family was very satisfied with our new service and phones! I recommend you go see him because he will take care of you!
Frequently Asked Questions About Verizon
What are the main products and brands available at the Verizon store in Tomball?
The Verizon store in Tomball offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23. They also carry products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon store in Tomball provide?
They offer mobile plans, wireless internet plans, voice plans, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the Verizon Tomball store hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an in-store appointment or pick up an online order at this Verizon location?
Yes, you can schedule an in-store appointment online and pick up your online orders in-store. They also offer free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at the Verizon Tomball store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does the Verizon store in Tomball offer free Wi-Fi for customers?
Yes, the store provides free Wi-Fi for customers.
How can I get to the Verizon store in Tomball using nearby landmarks or businesses?
The Verizon store is located near other Verizon retail locations and landmarks like That's Clean Maids cleaning service and Coldstone Creamery ice cream shop, which can help you identify the area when visiting.
Are there places to eat near the Verizon store in Tomball?
Yes, nearby dining options include Five Guys burger restaurant and Einstein Bros. Bagels, making it convenient to grab a meal before or after your visit.
What services can I find nearby for home and real estate needs near Verizon Tomball?
Nearby you can find services like Fireside Realty LLC, A-Pro Home Inspection Services, Jennifer Singleton real estate agent, and Veritas Equity Management for various real estate and home-related services.
Are there medical or wellness facilities near the Verizon store in Tomball?
Yes, nearby medical and wellness facilities include My Eyelab optometrist, Stanton Optical eyewear store, Tomball Family Dental, Palm Beach Tan skin care salon, and Texan Urgent Care clinic.
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Certified February 22, 2026Yext Knowledge Graph
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