Best Buy

4.3
3706 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1550 Lake Woodlands Dr, The Woodlands, TX
77380, United States

Hours

Reviews

4.3
3,706 reviews
5 stars
2,269
4 stars
777
3 stars
278
2 stars
95
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees who provided exceptional service.

Product Selection

The store is noted for its wide variety of electronics and appliances, with some customers appreciating the availability of specific items.

Repair and Installation Issues

Several reviews mentioned complications with the Geek Squad repair process and installation services, indicating a need for improvement in these areas.

Warranty Concerns

Customers expressed frustration regarding the clarity and reliability of warranty coverage, particularly with Geek Squad services.

Store Experience

While many found the store clean and well-organized, some reported poor experiences with staff engagement and responsiveness.
  • MJ
    michael j
    4 days ago
    1.0
    Bogus meta display stand and tell you to come in for a demo to buy the glasses drive all that way and they don't even have them in stock. Bait and switch.
  • BO
    Bee Official
    Nov 17, 2025
    5.0
    Best Buy is truly a standout location for anything electronics. The employees are incredibly knowledgeable in their sections, and no matter what you’re shopping for, they’re always a pleasure to work with. They take the time to explain, recommend, and make sure you walk out with exactly what you need. The customer service is consistently top-notch—friendly, informative, and genuinely helpful. Whether you’re hunting for a new TV, laptop, gadget, or accessory, this store makes the whole process smooth and stress-free. Hands down one of the best electronic stores around, and always reliable for whatever you need.
  • VV
    valerie voros
    Nov 12, 2025
    1.0
    On Nov 2, 2025 I purchased a new refrigerator from Best Buy, woodlands with the delivery set for Nov 5. But they cancelled it with out warning. They then bumped it til Nov 7-only to scrap that one too, right on the morning of. Undeterred(or so I thought), they rescheduled for today, Nov 12 and u even checked the night before. Guess what? Cancelled again this morning. To top it off, we opened a Best Buy credit line just for this fiasco. Nearly two weeks later we are still fridge-less, eating take out and boiling water on the stove like the Stone Age. Words can’t captire my disappointment and tevuksion at this incompetence. Steer clear of Best Buy- total circus. Not a retailer. Don’t say I didn’t want you. Off to Home Depot to buy a fridge
  • LB
    Lady B
    Nov 2, 2025
    5.0
    I have been shopping at Best Buy The Woodlands for years. From the friendly greeting at the entrance to helpful product guidance and smooth checkout, the staff always does their job with care and professionalism. Their return services, curbside pickup, and home delivery are also very efficient and pleasant experiences. Return and exchange processes are always handled quickly. A store you can shop at with confidence. Thank you, Best Buy The Woodlands!
  • CD
    Chris Davison
    Oct 24, 2025
    3.0
    The issue i had was with the repair process which now apperently can only be done at the Woodlands location. An appointment is needed to drop off the equipment needing repair and to pick it up after the repair has been completed. This process was way more complicated than needs to be. I needed an internal battery replacemnt in a laptop, had to order the battery myself, make an extra trip to BB because of being unaware about the needed appointments and got to take the used expanded battery home as a souvenier after the geek squad told me they'd recycle in store but then apologized as this was incorrect. Best Buy you should do better.

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in The Woodlands, TX?

Best Buy in The Woodlands is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy offer in-store pickup and curbside pickup services?

Best Buy offers in-store pickup services. Curbside pickup is not available at this location.