Apple The Woodlands

Reviews

• TU

  Todo Utah

  Nov 16, 2025
  2.0
  I ordered one of their products online and requested to be able to pickup at this store. I was asked for a window time to check in, so I picked up the time and showed up at the time scheduled. Later I knew that I still had to wait for a confirmation email that ended up notifying 1.5 hrs later. My complaint is about the customer experience. I was directed to a person who would help me to get my product. Well it happens that such person treated me very rude and wasn't courteous at all. First he acted upset that I first showed up without the QR code and then he asked me to return later with it. He acted impatient, upset and didn't treat me with respect. This store needs to provide a better customer experience. I not surprised that other reviews share the same problems. In the photo you can see the rude employee in shorts. The store was extremely busy but I guess it may have been because my visit was on a weekend.
• CN

  Cady Nulton-Craig

  Nov 16, 2025
  5.0
  Cris and Daniel greeted us when my husband and I came in. They listened to all my questions and showed me a bunch of cool features on the Macbook air that would be super helpful to me as a teacher. They also told me their personal experiences with the Air. They were just super friendly and helpful and understood that we couldn't purchase today, but we are in the market to in the next month. No pressure, just helpful and honest. They deserve a raise for sure! Haha. Thank you Cris and Daniel, I hope you see this.
• GS

  Gerald Sirotnak

  Nov 10, 2025
  5.0
  I was in a pinch before my flight with less than an hour to spare, and today Taylor truly saved the day. Taylor quickly diagnosed my phone and gave me both the good and the bad news: the charging port was the issue, and there wasn’t a quick way to fix it. Still, Taylor came up with a creative solution using a wireless charger that got me back on track and to my flight with time to spare. Taylor handled a tough situation with grace and professionalism. The experience was outstanding from start to finish. If I lived nearby, this would absolutely be my home Apple Store.
• AB

  A B

  Nov 8, 2025
  5.0
  Was looking to trade in my phone for a 17, they didn’t have it but Derrick was very kind and helpful. By the time I reached him I had already been to 2 Apple stores and one AT&T store , to which all of them gave me wrong information along with an attitude. He made my short time with him a positive one and I just wanted to show appreciation!
• HH

  Hasan hasan

  Oct 19, 2025
  1.0
  Dear Apple Support, I booked an official appointment to replace my iPhone battery through the Apple system on my device. The appointment was confirmed for October 19, 2025, at 2:55 PM. When I arrived at the scheduled location, I was surprised when the employee informed me that they did not have the battery available. He told me not to worry and said he would send me to another Apple location at The Woodlands Mall, assuring me that he had already reserved the battery and appointment there. However, when I arrived at The Woodlands location, I was shocked again when the employee asked me to leave my phone overnight, promising to call me the next day when it’s ready. I told him this was impossible since my phone contains my work number and the main app I use for my job — especially because the next day (Monday) is a workday. The employee had no response and simply remained silent. Honestly, I am extremely disappointed with this unprofessional and unreliable service from a company as large as Apple. Today’s experience wasted my time, effort, and money. I drove a long distance via Sam Houston Parkway and Highway 99, only to return home without any solution. My rating for today’s service is zero out of ten. I truly hope Apple reviews this situation and provides a clear and professional solution for replacing my device’s battery as soon as possible. Sincerely, [Hasan A Hasan]

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