Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Texarkana, TX 75501
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
232 reviews
5 stars
204
4 stars
8
3 stars
4
2 stars
6
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Kaylyn, Julian, and Darius for their exceptional service.
Store Environment
The store was frequently described as clean and well-kept, contributing to a positive shopping experience.
Sales Process
Customers appreciated the smooth and efficient sales process, with staff providing clear explanations and assistance during device transitions.
Promotions and Pricing
Some customers expressed disappointment regarding a lack of clarity on promotions and pricing, suggesting that detailed explanations are necessary to avoid confusion.
Technical Assistance
Several reviews highlighted the staff's ability to assist with technical issues and device setups, making the transition to new devices easier for customers.
- CPCole PhillipsNov 16, 20252.0Salesperson was nice but am very displeased about that we did not get any sign on deals or promotions as there were available and refused to have my number ported over.
- BCBenny CampSep 23, 20255.0Ours was a difficult service because we were transferring multiple devices from another carrier as well as initiating 5G wireless modem service. The carrier we were coming from had within probably a day before we arrived at Verizon Russell contracted Starlink to manage their Customer Service. Apparently part of the adjustment between T-MOBILE and Starlink was that all T-MOBILE cell phones in certain areas were defaulted to use Starlink Satellite service for calls instead of T-MOBILE cell towers. So even though we had an authorized account transfer code, T-MOBILE for some reason locked a device we had paid cash for at T-MOBILE in Houston. I could go on and on about additional obstacles tuat existed but Kaylyn had a professional response and matching tech resolution to every obstacle pur scenario presented. We'd never been your store or met the Manager Kaylyn Anthony before this past Saturday but she hit it out of the park for us. We live in Houston but my mother lives in Atlanta, TX and is on out plan. Mom is pretty tech savvy for someone who will be 80 in December but that's why we wanted to make the switch for 3 of thec4 phones in Texarkana so mom could get her new phone and hopefully have a friendly face to walk her through anything new. And it went great. The 4th phone (the last of the 6 children still in our plan) is transferring her phone today in Houston. Whatever you do for exceptional managers and great employees, please see that you do that for Kaylyn. I'm an IT director for a global company with headquarters in Houston and I was impressed. BTW ... she was able to assist with multiple other customers as they arrived on site at the Verizon Russel location there. She leveraged Dakota who has also apparently been well trained by her. Sincerely, Benny and Kimberly Camp
- TTTeressa TappSep 18, 20255.0Loved Dakota, your representation. He was so helpful. Great Service!!!
- JSjohn smithJun 30, 20255.0Clean place. Nice customer service.
Frequently Asked Questions About Verizon
What brands of mobile phones does Verizon at 404 Walton, Texarkana offer?
Verizon offers a variety of mobile phone brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG at their Texarkana location.
What are the store hours for Verizon in Texarkana, TX?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Which payment methods are accepted at the Verizon store in Texarkana?
They accept American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does the Verizon store in Texarkana offer in-store pickup for orders?
Yes, the store supports in-store pickup services for orders placed.
What types of products can I find at the Verizon store on Walton Street?
You can find Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile options.
How can I contact the Verizon store in Texarkana?
You can call them at +1 903-306-0213 or email texarkana.tx@russellcellular.com for inquiries.
What services does the Verizon store provide besides selling mobile phones?
They offer wireless service, mobile service, home phone service, and home internet solutions, along with account analysis specialties.
Are there other Verizon Authorized Retailers nearby the Texarkana location?
Yes, Mobile Destination is a nearby Verizon Authorized Retailer located close to the Texarkana store, offering additional options for Verizon products and services.
What nearby places can I visit for a quick snack or meal when visiting the Verizon store?
Subway and Auntie Anne's are nearby options where you can enjoy a sandwich or a snack before or after your visit to the Verizon store.
Are there nearby places for entertainment and shopping near the Verizon store in Texarkana?
Yes, you can visit Walmart Grocery Pickup and Delivery for shopping, or the Walton Drive Texarkana - GameStop and GameStop for video games and entertainment.