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Verizon

4.1
(249 reviews)
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Business Details

602 American Way, Terrell, TX
75160, United States
(972) 551-0205
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Terrell, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
602 American Way, Terrell, TX
75160, United States

Hours

Reviews

4.1
249 reviews
5 stars
177
4 stars
11
3 stars
7
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Kake, Aly, and Wayne.

Staffing Issues

Several reviews mentioned the store being understaffed, leading to long wait times and inadequate service during busy periods.

Mixed Experiences

While some customers had excellent experiences, others reported poor service, unprofessional behavior, and issues with billing and product availability.

Store Management

There were complaints about the management and operational issues, including incorrect information about store hours and staff behavior.
  • CP
    Cherie Poarch
    Jan 15, 2026
    5.0
    The young lady was very patient and knowledgeable.
  • ER
    Eduardo Reyes
    Jan 14, 2026
    1.0
    I’m paying an arm and leg for service. Plus when I go to Mexico they only give you 2gs per day. Other cell phone providers rock in Mexico. They ain’t the great. (7 year customer) $415 a month is a joke. What’s up with the disruption. Planning on going to T-mobile (star link) or AT&T
  • MH
    Mary Hickey
    Jan 3, 2026
    5.0
    I have been with Verizon for many years. I am always satisfied with the service I receive. Today is no different.
  • EF
    Edmunds Fam
    Dec 17, 2025
    2.0
    Beware this store is apparently under-staffed (only one person working) and will only be able to help one person at a time. I came in for a quick pickup that I ordered online and left to wait while they finish signing up an upgrading person ... so I waited over 25 minutes for a simple pickup.
  • AE
    Alex Espinoza
    Dec 9, 2025
    5.0
    Lucrecia and Aly are amazing! Both are super helpful and patient. Went into the store due to some billing charge and they went above and beyond to help me figure my issue. Thanks for your help!
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Certified February 22, 2026Yext Knowledge Graph
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