Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Terrell, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
243 reviews
5 stars
173
4 stars
11
3 stars
7
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Kake, Aly, and Wayne, highlighting their ability to resolve issues and provide excellent service.
Staffing Issues
Several reviews noted that the store is often under-staffed, leading to long wait times and inadequate service during busy periods.
Mixed Experiences
While some customers had positive experiences, others reported rude or unhelpful service, particularly from certain employees, leading to frustration and dissatisfaction.
Store Hours
Customers expressed frustration with inconsistent store hours, including instances where the store was closed during posted hours.
- MHMary HickeyJan 3, 20265.0I have been with Verizon for many years. I am always satisfied with the service I receive. Today is no different.
- EFEdmunds FamDec 17, 20252.0Beware this store is apparently under-staffed (only one person working) and will only be able to help one person at a time. I came in for a quick pickup that I ordered online and left to wait while they finish signing up an upgrading person ... so I waited over 25 minutes for a simple pickup.
- AEAlex EspinozaDec 9, 20255.0Lucrecia and Aly are amazing! Both are super helpful and patient. Went into the store due to some billing charge and they went above and beyond to help me figure my issue. Thanks for your help!
- CMClifford MorganOct 26, 20255.0The sales girl can't remember the name but she worked hard to solve my problems.
- TTTane TSep 25, 20255.0Aly was awesome, great customer service and was able to activate my phone in no time!
Frequently Asked Questions About Verizon
What products does Verizon in Terrell, TX offer?
Verizon offers a full range of wireless devices including phones, tablets, wearables, accessories, and device protection.
What brands are available at the Verizon Terrell store?
The store features brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the Verizon Terrell store's hours of operation?
Monday through Friday from 10:00 AM to 7:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 11:00 AM to 5:00 PM.
Which payment methods are accepted at this Verizon location?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Terrell store offer in-store pickup?
Yes, in-store pickup is available for customers.
Can customers recycle electronics at Verizon Terrell?
Yes, the store offers electronic recycling services.
What languages are spoken at Verizon Terrell?
English and Spanish are spoken at this location.
What nearby places can I visit before or after shopping at Verizon Terrell?
You can visit Crossroads in Terrell shopping center, Cold Stone Creamery for ice cream, or James Avery Artisan Jewelry store nearby.
Are there other mobile phone stores near Verizon Terrell?
Yes, nearby mobile phone stores include T-Mobile and AT&T Store, which may offer alternative options for your wireless needs.
Where can I find food options near Verizon Terrell?
Nearby dining options include Jersey Mike's Subs, MOD Pizza, Freddy's Frozen Custard & Steakburgers, and Raising Cane's for fast food and casual meals.