Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Terrell, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
236 reviews
5 stars
167
4 stars
11
3 stars
7
2 stars
9
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and professionalism, particularly highlighting employees like Kake, Aly, and Wayne.
Knowledgeable Staff
Customers frequently noted the staff's product knowledge and ability to resolve issues effectively.
Mixed Experiences
While many reviews were positive, there were also significant complaints about rude service and unprofessional behavior from some employees.
Long Wait Times
Several customers expressed frustration with long wait times and inadequate staffing during busy periods.
Store Hours Issues
Customers reported inconsistencies with posted store hours, leading to wasted trips.
- CMClifford MorganOct 26, 20255.0The sales girl can't remember the name but she worked hard to solve my problems.
- TTTane TSep 25, 20255.0Aly was awesome, great customer service and was able to activate my phone in no time!
- JRJD RichardsonSep 13, 20251.0Do Not Go, Not a corporate store. I went in Asking why my planned change and Kristie or dark brown hair women informed me if I just remove some features to reduce my bill then I asked if would affect my premium subscription about no ads and she said it would be fine and now my subscription has ads. Thanks for nothing, I even asked her about the type and I said are you for sure, she said yes. So unprofessional and just ignorant
- DLDynamic Driveline Solutions LLCSep 13, 20255.0Kake & Dante were the BEST today! Such kind humans. Very knowledgeable & helpful. I have been with Verizon for over 5 years, this was by far the best in store experience I've had. Thank y'all for all the help today setting up our new business account!
- JEJasmine EspinozaSep 4, 20255.0Great customer service! Thank you Dante and Kake :)
Frequently Asked Questions About Verizon
What products does Verizon in Terrell, TX offer?
Verizon offers a full range of wireless devices including phones, tablets, wearables, accessories, and device protection.
What brands are available at the Verizon Terrell store?
The store features brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the Verizon Terrell store's hours of operation?
Monday through Friday from 10:00 AM to 7:00 PM, Saturday 9:00 AM to 8:00 PM, and Sunday 11:00 AM to 5:00 PM.
Which payment methods are accepted at this Verizon location?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon Terrell store offer in-store pickup?
Yes, in-store pickup is available for customers.
Can customers recycle electronics at Verizon Terrell?
Yes, the store offers electronic recycling services.
What languages are spoken at Verizon Terrell?
English and Spanish are spoken at this location.
What nearby places can I visit before or after shopping at Verizon Terrell?
You can visit Crossroads in Terrell shopping center, Cold Stone Creamery for ice cream, or James Avery Artisan Jewelry store nearby.
Are there other mobile phone stores near Verizon Terrell?
Yes, nearby mobile phone stores include T-Mobile and AT&T Store, which may offer alternative options for your wireless needs.
Where can I find food options near Verizon Terrell?
Nearby dining options include Jersey Mike's Subs, MOD Pizza, Freddy's Frozen Custard & Steakburgers, and Raising Cane's for fast food and casual meals.