Verizon

3.7
653 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Temple for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3614 Sw H K Dodgen Loop, Temple, TX
76504, United States

Hours

Reviews

3.6
483 reviews
5 stars
226
4 stars
72
3 stars
45
2 stars
26
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with experiences of rudeness, unhelpfulness, and long wait times.

Misleading Information

Several reviews highlighted instances of misleading information regarding promotions, upgrades, and pricing, leading to customer frustration.

Staff Performance

While some staff members received praise for their helpfulness, others were criticized for being unprofessional and lacking knowledge.

Store Management

The management at this location was frequently described as rude and unhelpful, contributing to negative customer experiences.

Service Issues

Customers expressed dissatisfaction with service reliability, including dropped calls and unresolved technical issues.
  • AB
    Amber Brown
    Dec 9, 2025
    1.0
    Went in this Verizon location to pick my sons phones that i ordered, order wasnt even ready 4 hours later, lady seemed to get irritated she had to go in the back to grab them and then i Ask them if they could transfer the content and they the lady said it would be a 49 fee per phone unless I was military and then it would be discounted. What a joke this location is. 🙄
  • CW
    Callie Waterman
    Nov 29, 2025
    1.0
    If I could give a ZERO star I WOULD. This is the absolute WORST Verizon store I have EVER been too!!! Don’t offer something to customers and go back on what you said.
  • DF
    Donnie Finch
    Nov 29, 2025
    1.0
    Was in there getting free phones they hooked up two more four lines for me and told me the two new phone lines were gonna be completely free. $200 on my bill now that’s not free question them a lot.
  • LR
    Leah Rodriguez
    Nov 15, 2025
    1.0
    I chose the one star because I couldn’t choose ZERO. The manager there is rude and unprofessional.. I left with no resolution to the ongoing problem! I am actively looking into moving the whole family to a different carrier! Verizon I am breaking up with you
  • WT
    Waco Tx2
    Nov 14, 2025
    3.0
    Young lady at the front with every friendly they're really busy not enough self people didn't have time to wait it is the Verizon store

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Temple?

The Verizon store in Temple is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products can I find at the Verizon store in Temple?

You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.