Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Sunset Valley for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
290 reviews
5 stars
137
4 stars
45
3 stars
18
2 stars
18
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while some customers praised helpful and knowledgeable employees, others reported rude and unhelpful service.
Efficiency
Several reviews highlighted long wait times and slow service, with some customers expressing frustration over the time taken to resolve issues.
Sales Practices
There are complaints about misleading information regarding plans and promotions, leading to dissatisfaction among customers.
Store Environment
The store is described as clean and well-staffed, but some customers noted a lack of acknowledgment upon entering.
Technical Support
Some customers received excellent technical assistance, while others experienced unresolved issues and poor follow-up.
- AGAndrew GerlandSep 19, 20255.0I had such a great experience at the Verizon store on Brodie. Everyone I spoke with was very helpful, patient, and made the whole process of getting my new iPhone really easy. They took the time to clearly explain the costs so I fully understood everything before signing. The staff went above and beyond to answer my questions and make sure I left feeling confident with my new phone. It was a smooth and genuinely pleasant experience… thank you to the whole team!
- RRRyan ReedAug 19, 20255.0Very helpful staff.
- RMRegina McDonaldAug 14, 20255.0Mary and the whole team at this location were very helpful and kind! Thank you guys
- DCDonna CoccaroJul 31, 20251.0Paul Campos and grant were not honest about the bad service our older cell phones were getting with Verizon after getting new phones the service was unchanged. turns out that they sold us older 4 g plan We were promised 5 g lots of bells,whistles and percks. Had a business plan with t-mobil. Canceled that, don't like being decieved. Verizon service is shotty at best.
- CWchristina williamsJul 15, 20251.0I wish I could leave 0 star review. This location has the worst employees out of anyone of them. I’ve been to. They are completely incompetent, rude and judgmental. They almost cost me an extra $300 because they don’t know how to do their jobs and give the incorrect information. Thankfully, when I called the helpline, which is a pain to get to. The representative on the phone fixed the issue that I had and I don’t have to pay that money now. Don’t go to that store and ask them for anything.
Frequently Asked Questions About Verizon
What kind of products can I find at the Verizon store in Sunset Valley?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and various business cell phones, tablets, laptops, and mobile hotspots.
What are the Verizon store's hours of operation in Sunset Valley?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does the Verizon Sunset Valley store offer delivery or in-store pickup options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment at the Verizon store online?
Yes, you can schedule an in-store appointment online via their website or the My Verizon app.
What payment options are available at Verizon Sunset Valley?
They accept payment via check, debit card, mobile NFC, and do not require cash only payments.
Is the Verizon store in Sunset Valley accessible for wheelchair users?
Yes, the store has wheelchair accessible entrances and parking.
Which brands does Verizon Sunset Valley carry?
The store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL products.
Where can I find pet supplies near the Verizon Sunset Valley store?
PetSmart and Petshotel Sunset Valley, which offer pet supplies and services, are nearby and convenient to visit before or after your Verizon visit.
Are there dining options close to the Verizon store in Sunset Valley?
Yes, nearby restaurants include Dream Dinners, Crumbl Cookies, Dickey's Barbecue Pit, Tarka Indian Kitchen, Doc's Backyard Grill, and more, ideal for meals before or after shopping.
Are there other retail and entertainment options near Verizon Sunset Valley?
Yes, near the Verizon store you can find stores like Justice for clothing, Bricks & Minifigs for hobby shopping, and Austin Custom Winery for drinks, plus venues like The Brodie Homestead for events.