Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Sugar Land for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
432 reviews
5 stars
187
4 stars
54
3 stars
27
2 stars
13
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their patience, knowledge, and willingness to help, while others reported rude and dismissive behavior from staff, particularly management.
Service Efficiency
Several reviews highlighted long wait times and inefficient service, with customers expressing frustration over delays and lack of assistance during busy periods.
Problem Resolution
While some customers experienced effective problem-solving and support, others reported unresolved issues and poor follow-up, leading to dissatisfaction.
Store Environment
The store atmosphere received mixed reviews, with some noting a friendly and welcoming environment, while others described a negative experience with staff attitudes.
Sales Practices
There were complaints about aggressive sales tactics and issues with promotions, including confusion over trade-ins and activation fees, leading to customer distrust.
- LNLuke NguyenOct 22, 20255.0My wife lost her iPhone during a trip out of the country. So we went to a Verizon store in Missouri City to have a new one. This store gave us a very good deal since we have been with Verizon for 14 years. However, the new phone could not reuse my wife’s old phone number since the eSIM of the old phone was locked/blocked after she previously reported the old phone was lost. As an independent Verizon store, they were not able to unlock the eSIM. They advised us to go to a Verizon corporate store to unlock it. We rushed and arrived the Verizon store at 59 and Highway 6 just 10 minutes before the store would close at 9 pm. The first agent could not help us with the problem so he escalated it with the store manager, Carlos. Carlos patiently placed calls with Verizon to have the eSIM unlocked. He stayed with us until around 9:30 pm - 30 minutes after closing time. We were amazed at how patient, and knowledgeable of the problem Oscar was. After we described the problem, he immediately understood and started working on the problem right away. While waiting for Verizon customer services, Oscar also helped another customer. Oscar is deserved to be recognized for his devotion and caring to Verizon customers. He performed above and beyond expectations. Thanks so much, Oscar!!!
- SZSameer ZainOct 21, 20255.0My Sales Rep Will was very knowledgeable and patient. A+
- JVJose VilladonigaOct 19, 20255.0Personal amable. La espera puede ser larga.
- KKKhreemaSep 24, 20255.0Written Evaluation for Ms. Venessa at Verizon I would like to take a moment to express my appreciation for Ms. Venessa and the excellent service she provided during my recent interaction with Verizon. From the beginning, she was professional, courteous, and very knowledgeable about the products and services offered. What stood out most was her patience and willingness to go the extra mile to ensure that all my questions were answered clearly. She listened carefully to my concerns and provided helpful solutions in a timely manner. Her positive attitude and commitment to customer satisfaction made a strong impression on me. It's rare to come across someone who combines professionalism with genuine care for customers the way Ms. Venessa does. I am truly grateful for her support and would highly recommend her for any recognition or commendation her team may offer. Thank you again for the great experience. Sincerely, Zainab
- QBQ BSep 6, 20254.0I want to SHOUT OUT!!! LESLIE/JULIA TBEY BOTH HAVE AMAZING CUSTOMER SERVICE I WALKED IN WITH A HUGE PROBLEM AND WALKED OUT WITH A COMPLETED SOLUTION AND HAPPY TO BE HELPED IN A WAY THAT NOT EVEN APPLE WOULD HELP WITH! WAY TO GO LADIES!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Sugar Land, TX?
The Verizon store in Sugar Land is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What are the available ways to purchase products from Verizon Sugar Land?
You can shop online with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Which brands of smartphones does the Verizon Sugar Land store offer?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including devices like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon store in Sugar Land?
Yes, you can schedule an in-store appointment online or through the My Verizon app to ensure a convenient visit.
What types of business products are available at Verizon Sugar Land?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops tailored for business needs.
What payment methods does Verizon Sugar Land accept?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash-only payments.
Does Verizon Sugar Land provide free Wi-Fi in the store?
Yes, Verizon Sugar Land offers free Wi-Fi for customers inside the store.
What nearby places can I visit before or after shopping at Verizon Sugar Land?
Nearby, you can visit Bath & Body Works for beauty products or Victoria's Secret & PINK for clothing and lingerie, making it convenient for additional shopping trips.
Are there any nearby restaurants or cafes around Verizon Sugar Land for dining options?
Yes, nearby dining options include BJ's Restaurant & Brewhouse and BJsSugarland, where you can enjoy American cuisine and relax before or after your visit to Verizon.
How can nearby transit or financial services facilitate my visit to Verizon Sugar Land?
Nearby financial services like PNC Bank and TDECU Sugar Land provide convenient banking options, and the location is accessible, making it easy to combine errands during your visit.