Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,583 reviews
5 stars
832
4 stars
239
3 stars
112
2 stars
77
1 star
323
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unhelpful.
Wait Times
Many customers reported long wait times for service, even with appointments, leading to frustration.
Staff Knowledge
Some employees were noted for their knowledge and professionalism, while others were described as confused and lacking product knowledge.
Store Organization
The store was often described as disorganized, with customers feeling ignored or overlooked.
Appointment Issues
Several customers experienced issues with appointments, including being forgotten or not properly checked in.
- DDdat4 days ago1.0I scheduled an appointment for 12:40 to get a replacement battery for my iPhone 11. Got pushed forward to 2:03 and pickup to 2:50. That was awesome. The worse part was coming back at 2:40 and waiting until 3:20 to finally get my phone back. I asked the "team leader" to check it for me and instead of doing just that and helping me get my phone back. He went around to help other customers instead. I had to ask the original person who helped me in the beginning of my appointment's diagnostics to get someone to get my phone. Another wait for approximately 5-10 minutes. I am finally greeted with someone who has my phone. At that point, I'd rather buy a new phone at a T-Mobile store.
- EWEmurode Williams6 days ago5.0I had a very complicated and time-consuming issue with my phone that took two days to resolve, and I have to say, Girren was the ONLY reason it finally got fixed. From start to finish, he was incredibly professional, helpful, and respectful. Even when he wasn’t scheduled to be available, he still came back out to check on my phone just to make sure I wouldn't waste time. That really impressed me!!! He genuinely cared. Since my screen was damaged and I couldn’t see the letters to type, he set up an external screen and even brought me a keyboard so I could type clearly. I’ve never experienced such thoughtful and above-and-beyond service at a tech store before! Throughout the entire process… which was honestly soooo exhausting, he stayed patient, professional, and extremely knowledgeable. If not for his persistence and expertise, I wouldn’t have gotten my phone repaired at all. Apple needs more people like him! 🙌🏽
- AAAngieNov 13, 20251.0We went in today to see if they can fix my iPad Air which got damaged in only 2 years. We were greeted right away when we walked in the store. And the manager Dante came up and spoke with us for a bit and we waited for the technician. She came to us shortly after a wait and took our iPad to see if it could be fixed. While we were waiting, I got up from the seat to fix something for my son, and a black chunky woman, I think was a technician sat on my chair right after I got up. So rude and disrespectful, didn’t even had the courtesy to ask me if I wanted to sit back down. My son and I just moved to another sitting area.
- RRRoseNov 8, 20251.0The manager and sales rep were going to sell me a product that qualifies for the $30 discount but ended up telling me I would have to pay it even though I had a sibling buy the same phone the same night.
- ECElsy ChackoNov 8, 20255.0Employee name Syed was very friendly and accomadative. He is very pleasant and tried to meet my needs with the phone. I would recommend him to be recognized for his professionalism and the ability to meet the needs of the customer. I was very pleased with his ability and willingness.
Frequently Asked Questions About Apple First Colony Mall
What products and services can I find at the Apple Store First Colony Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer your questions and help you get set up. Technical support is offered at the Genius Bar.
What are the regular operating hours for Apple Store First Colony Mall?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Apple Store First Colony Mall provide technical repair services?
Yes, the store offers technical support and repair services at the Genius Bar, including computer and cell phone repair.
Can I order Apple products online or via an app for pickup at First Colony Mall?
Yes, you can order Apple products through the Apple Store app or website and opt for in-store pickup at Apple First Colony Mall.
Is the Apple Store First Colony Mall accessible to wheelchair users?
Yes, the store has wheelchair-accessible entrances for customers.
Does the Apple Store First Colony Mall offer electronic device recycling services?
Yes, the store provides electronics recycling services.
What nearby places can I visit for food and drinks before or after shopping at Apple First Colony Mall?
Nearby you can visit Jamba First Colony Mall for smoothies and health foods, Frullati Cafe for sandwiches, I Luv Pho for Asian cuisine, Ninfa's Mexican Express, Bigotes Street Tacos, and Breakers Korean BBQ for diverse dining options.
What clothing and fashion stores are located near Apple First Colony Mall?
Nearby clothing and fashion stores include Windsor Fashions, The North Face Outlet, Trade Secret hair salon, Express, PacSun, Lids, and Janie and Jack.
Are there any nearby stores where I can buy toys or gifts near Apple First Colony Mall?
Yes, Go! Calendars, Toys & Games and Build-A-Bear Workshop are nearby and offer toys and gift options.
How can nearby restaurants and shops enhance my visit to Apple First Colony Mall?
Before or after shopping at the Apple Store, you can enjoy meals at nearby restaurants like Taco Bell or relax with a smoothie at Jamba. Additionally, you can explore fashion, accessories, and other retail stores nearby for a complete shopping experience.