Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Stephenville, TX 76401
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
506 reviews
5 stars
430
4 stars
27
3 stars
10
2 stars
8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Austin, Felicity, and Eric.
Staff Performance
Several reviews highlighted the staff's ability to handle multiple customers efficiently, often under pressure, and their dedication to resolving issues.
Store Environment
Some customers noted the store's cleanliness and organization, while others mentioned the need for improvements, such as cleaning windows.
Appointment Issues
A few customers expressed frustration with appointment management, stating that their scheduled appointments were not honored.
Overall Experience
Overall, many customers reported positive experiences, with a strong likelihood of returning due to the excellent service received.
- MKMatthew KanzNov 17, 20251.0Nothing worked and it felt like the employee just wanted to shove us out the door. She couldn’t do anything without calling customer service and still couldn’t add a line to my account nor did she know what inventory she had. Had to stay till after closing and still didn’t get everything done.
- LHLinda HillNov 14, 20254.0I love Verizon. Been with them for over 25 years. But they need to have better trained staff. Manager, Kai, is terrific but he needs better help.
- AHAmy HayekNov 4, 20255.0they solved my problems quickly
- FMFrank McCrayOct 24, 20255.0If you walk into the store and ask for Kai or Leslie You will have a beyond exceptional experience. Their knowledge is apparent. They genuinely seek to help the customer and answer questions with patience and honesty. Big big fan of those two so anyone coming to Verizon should ask for either of them
- RSRyan SherwoodOct 15, 20251.0This store is terrible, made an appointment after getting told. They can't help me an hour before closing. Only to be told They can't help me even though I had an appointment.
Frequently Asked Questions About Verizon
What are the opening hours of Russell Cellular in Stephenville, TX?
Russell Cellular is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which payment methods does Russell Cellular accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What brands of mobile phones and accessories are available at Russell Cellular?
Brands include Verizon, Samsung, Google, Apple, Motorola, and LG.
Does Russell Cellular in Stephenville offer in-store pickup services?
Yes, Russell Cellular offers in-store pickup services for your convenience.
How can I contact Russell Cellular in Stephenville via email or phone?
You can email them at stephenville.tx@russellcellular.com or call the main phone number at +1 254-918-0632.
Is Russell Cellular independently owned and operated?
Yes, Russell Cellular is an independently owned and operated Verizon Authorized Retailer.
What wireless services does Russell Cellular offer?
The services include wireless service, mobile service, home phone service, and home internet.
What nearby dining options are available near Russell Cellular in Stephenville?
Nearby dining includes KFC, Chick-fil-A, Taco Bell, Jack in the Box, McAlister's Deli, Chili's Grill & Bar, Subway, and It's Just Wings.
What nearby coffee shops can visitors check out before or after visiting Russell Cellular?
Visitors can enjoy nearby coffee shops such as 7 Brew Coffee, 7Brew Stephenville, and Starbucks.
Are there other mobile phone stores near Russell Cellular in Stephenville?
Yes, nearby mobile phone stores include Mobile Destination, Verizon Wireless retail, and T-Mobile stores.