Many customers praised the friendly and helpful staff, particularly highlighting individuals like Brandon, Ashley, and Gabriela for their exceptional service.
Negative Experiences
Several reviews reported poor customer service experiences, including rudeness from staff and issues with billing and promotions.
Store Operations
Customers expressed frustration with the store's operational issues, such as being closed during business hours and long wait times for assistance.
Product Knowledge
While some staff were noted for their helpfulness and knowledge, others were criticized for providing incorrect information and not resolving customer issues effectively.
KJ
K Johnson
Feb 12, 2026
1.0
We just went in on Tuesday Feb 10 around 11:00
I have been with Verizon for 18 years
I can’t say enough about getting the WORST service ever.
(I have 8 accounts and have bought multiple phones over the years)
2 men in the store that apparently did Not want to take care of us
We wanted to activate a new phone. Neither wanted to wait on us. Someone else came in AFTER us
So after asking us what we wanted
they both decided to ignore us for 10 minutes as they BOTH TOOK care of that ONE person.
Finally they decided to come over after being with thus one person, and did NOT TAKE CARE IF US.
We walked out with questions unanswered
And phones that did not work.
We will never go back.
Awful awful awful
Shame on you Verizon if this is who you hire.!!!!
MA
Marjan Azizi
Feb 11, 2026
5.0
Very efficient and friendly service - was able to get everything done that we needed. Store is very clean and organized as well!
JW
Jacquelin Witsell
Nov 25, 2025
5.0
I was greeted and assisted as soon as I walked in the door. Everything I needed to do for this project was done professionally, courteously and efficiently.
MM
Mik Mik
Nov 1, 2025
5.0
Quality help, great prices & cool vibes.
MS
Matt Simpson
Oct 31, 2025
1.0
If you have “Verizon” stamped on your building sign you should probably help Verizon customers. Telling me you’re not a Verizon store is just passing the buck as the other Russell store down the street was able to help me. This particular location has turned me away multiple times.
What brands of mobile phones and accessories does Verizon at 3466 Discovery Creek Blvd offer?
Russell Cellular Verizon offers Verizon, Samsung, Google, Apple, Motorola, and LG products including smartphones, tablets, accessories, and smartwatches.
What are the operating hours for Verizon in Spring, TX?
Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does this Verizon location offer in-store pickup services?
Yes, this Verizon authorized retailer offers in-store pickup services for purchases.
What payment methods are accepted at this Verizon location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I schedule an appointment or access services via an app for Verizon in Spring, TX?
You can schedule services using the My Verizon app available on the Apple App Store or access quick links via https://m.vzw.com/naR38wFT?locationcode=Q613001.
What is the contact email for customer inquiries at this Verizon store?
You can reach the store via email at spring1.tx@russellcellular.com.
Where is the Verizon authorized retailer located in Spring, TX?
The store is located at 3466 Discovery Creek Blvd, Ste 100, Spring, TX 77386, USA.
What nearby restaurants can I visit when I come to Verizon at Discovery Creek Blvd?
Nearby dining options include Panda Express for quick Chinese food, The Republic Grille for American and barbecue fare, MOD Pizza for fast casual pizza, and Bao’s Cafe for Chinese and cafe-style meals.
Are there any nearby places to relax or get refreshments near Verizon at Discovery Creek Blvd?
Yes, you can visit R&B Tea Spring for coffee, bubble tea, and smoothies or One Stop Nutrition for smoothies, vitamins, and supplements.
Which nearby services or shops might be useful to visit along with Verizon?
Nearby places include Robichau’s Jewelry, Twin Liquors for wine and spirits, Longhorn Appliance Solutions for appliances, and various medical services like Genesis Medical Group and Spring Oral Surgery & Dental Implant Center.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: